Client Service Director
3 days ago
Client Service Manager
LocationToronto, Canada
TypeFull-time
DepartmentFinancial Markets
Job SummaryA Client Services Manager will be the key liaison between clients, stakeholders, and onshore and offshore delivery teams while partnering closely with sales teams to ensure seamless communication and collaboration.
Key Responsibilities- Develop and maintain strong relationships with clients to understand their needs and expectations.
- Collaborate with delivery teams to ensure timely and high-quality delivery of services.
- Partner with sales teams to identify new business opportunities and develop strategies to win new clients.
- Provide exceptional customer service and support to clients, addressing any concerns or issues promptly.
- Monitor and analyze client feedback to identify areas for improvement and implement changes as needed.
To be successful in this role, you will need:
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Experience in client-facing roles, preferably in the financial markets industry.
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