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Contract Enhanced Client Services Supervisor near Scarborough

2 months ago


Scarborough Village, Ontario, Canada Homes First Full time
About Homes First Society

Homes First Society is a leading provider of affordable and stable housing solutions, dedicated to breaking the cycle of homelessness for individuals with limited housing options.

Job Summary

We are seeking a highly skilled Contract Enhanced Client Services Supervisor to join our team near Scarborough. As a key member of our organization, you will be responsible for overseeing the delivery of exceptional client services, ensuring the highest standards of care and support.

Key Responsibilities
  • Supervise a team of client services staff to ensure effective delivery of services
  • Develop and implement strategies to enhance client engagement and satisfaction
  • Collaborate with internal stakeholders to ensure seamless service delivery
  • Monitor and report on service performance, identifying areas for improvement
  • Provide coaching and guidance to staff to enhance their skills and knowledge
Requirements
  • Proven experience in client services supervision or a related field
  • Excellent leadership and communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong analytical and problem-solving skills
  • Knowledge of housing and support services for vulnerable populations