Client Service Director

5 days ago


Scarborough Village, Ontario, Canada the Ladders Full time
About the Role

We are seeking a highly skilled Client Service Manager to join our team at The Ladders. As a key liaison between clients, stakeholders, and delivery teams, you will play a critical role in ensuring seamless communication and exceptional client experiences.

Key Responsibilities
  • Partner with sales teams to identify client needs and develop strategic solutions
  • Manage client relationships and expectations, ensuring timely and effective delivery of services
  • Collaborate with cross-functional teams to resolve client issues and improve overall service quality
  • Develop and implement process improvements to enhance client satisfaction and loyalty
  • Provide regular reporting and insights to stakeholders on client engagement and satisfaction
Requirements
  • Proven experience in client-facing roles, with a strong track record of building and maintaining client relationships
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
  • Strong analytical and problem-solving skills, with the ability to identify and implement process improvements
  • Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines
  • Strong business acumen and understanding of the financial markets industry


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