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Client Services Engagement Manager
2 months ago
TuxMat Inc. is a leading brand in premium car accessories, specializing in custom-fit car mats that provide extreme coverage and enhance interior aesthetics.
We are seeking a skilled Client Services Engagement Manager to join our team and develop and cultivate relationships with our clients.
Key Responsibilities:- Relationship Management: Resolve customer complaints by investigating problems, developing solutions, and making recommendations to management.
- Create and implement strategies to enhance business with new clients, develop account maps, and identify new market opportunities.
- Collaborate with internal departments, including Operations, Marketing, Product Development, and the Customer Service Group to streamline processes and optimize Customer Service and efficiency.
- Provide documented activity reports of key account management efforts on a daily, weekly, and quarterly basis.
Requirements:
- 5 years of Sales or Account Management Experience
- Experience in the Automotive Industry as an asset
- Account management, CRM management skills
- Valid Canadian Driver's License
- 80/20: 80% of work week will be traveling to client locations, 20% of work week in office location at 2111 McCowan Rd Scarborough, ON
