Regional Service Operations Manager
2 weeks ago
We are seeking a skilled Regional Service Operations Manager to lead our End-to-End Support Framework in Canada. This is a temporary role until the end of 2024.
In this position, you will oversee the operational interface between our global team and regional customers/stakeholders, ensuring precise and efficient service delivery through our E2E Support Framework that meets or exceeds performance goals/SLAs.
About the JobAs a Regional Service Operations Manager, you will be responsible for:
- Oversight, monitoring, and compliance of all E2E SF processes and procedures within the region.
- Precise and efficient service delivery through E2E Support Framework that meets or exceeds performance goals/SLAs for optimal day-to-day operational performance.
- Collaboration with Regional Service Delivery/Operations teams by providing support and consultation related to E2E Support Framework.
- Acting as the operational interface between E2E SF Global team and the E2E SF Stakeholders and support partners regionally/globally.
- Driving innovation and continuous improvement of E2E SF-related processes and procedures, tools, and Ways of working in co-creation with support partners.
To succeed in this role, you will need:
- 10 years of experience in operational service management in a similar environment.
- 5 years of experience working with the ServiceNow platform.
- Bachelor's/Master's degree in Business Administration or any Technical field.
- Good understanding of Service Level Agreement (SLA) in Operations.
- In-depth understanding of ServiceNow and IT service management (ITSM) processes, IT operations, and related industry frameworks.
This role offers a competitive salary range of $90,000-$110,000 per year, depending on experience, plus benefits and opportunities for growth and development.
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