Business Operations Manager
1 week ago
BCLC is a leading provider of gaming entertainment in British Columbia, with a strong commitment to social responsibility and community engagement.
The RoleThe Manager, Business Operations will play a key role in ensuring the efficient and effective operation of BCLC's gaming services, with a focus on maximizing profit and revenue generation while maintaining high integrity and social responsibility.
Key Responsibilities- Build and maintain collaborative relationships with internal and external stakeholders to resolve issues and improve the player experience.
- Lead complex escalations of customer service issues related to gaming experiences.
- Collaborate with player health teams to ensure products align with responsible gambling ambitions.
- Work with service providers to develop business plans that align with revenue targets, divisional strategies, and operational efficiency.
- Exceptional leadership and communication skills, with the ability to plan, assign work, and develop teams.
- Strong analytical skills, with the ability to understand market trends and financial impacts.
- Ability to work effectively across multiple locations and issues, with the ability to work outside of typical daily hours.
- Strong problem-solving skills, with the ability to escalate when necessary.
- A defined benefit pension plan, providing a recurring income for life throughout retirement.
- A 37.5 hour work week, with a focus on work-life integration.
- Professional development opportunities, including education/certification sponsorship, in-house leadership cohorts, and LinkedIn Learning.
We value Respect, Integrity, and Community, and provide an inclusive environment where everyone can feel like they belong. If you're a motivated and results-driven individual with a passion for business operations, we encourage you to apply.
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Business Operations Manager
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Kamloops, British Columbia, Canada BCLC Full time{"title": "Business Operations Manager", "content": "BCLC is a leader in responsible gaming and social purpose.We are seeking a Business Operations Manager to join our team.The successful candidate will be responsible for ensuring the efficient and effective operation of BCLC gaming services.This includes managing stakeholder/partner relationships, customer...
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Business Operations Manager
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Kamloops, British Columbia, Canada BCLC Full time{"title": "Business Operations Manager", "content": "BCLC is a leader in responsible gaming and social purpose.We are seeking a Business Operations Manager to join our team.The successful candidate will be responsible for ensuring the efficient and effective operation of BCLC gaming services.This includes managing stakeholder/partner relationships, customer...
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