Customer Service Team Leader
1 week ago
**About Première Moisson**
Première Moisson is a leading manufacturer and retailer of artisanal bakery, patisserie, and charcuterie products. With over 20 bakeries in Quebec and Ontario, we employ a team of over 1,200 people who share our passion for quality and customer satisfaction.
**Job Summary**
We are seeking a highly skilled and experienced Customer Service Team Leader to join our team. As a key member of our bakery operations, you will be responsible for leading a team of sales consultants and ensuring exceptional customer service standards are met.
**Key Responsibilities**
- Lead a team of sales consultants to achieve sales targets and provide exceptional customer service.
- Monitor and control personnel and activities in the section to ensure efficient operations.
- Manage section inventory and cash register to minimize losses and maximize profits.
- Maximize team and sales performance by implementing effective sales strategies and providing coaching and feedback.
- Handle customer requests and special situations in a professional and courteous manner.
- Ensure Première Moisson standards are applied in all aspects of the business.
- Possess in-depth knowledge of all products and be able to provide expert advice to customers.
- Coordinate the organization of work in one or more sections of the store to ensure seamless operations.
- Open and/or close the store as required.
- Supervise the work of team members and carry out customer service tasks, including cash register operations.
- Train new employees as needed to ensure they meet our high standards.
- Replace the assistant manager as needed to ensure continuity of operations.
**Requirements**
- One year's experience in a similar or customer service-related position.
- Relevant knowledge of sales and customer service techniques.
- Ability to manage a team of employees and lead by example.
- Good communication skills and fluency in spoken and written French.
- Fluency in spoken English is an asset.
- Autonomous, dynamic, and focused on customer satisfaction and teamwork.
**What We Offer**
- Ongoing training and development opportunities.
- Group insurance (drug, dental, paramedical, salary, life, travel) - regular full-time employee.
- Employee and Family Assistance Plan - regular full-time employee.
- RRSP / DPSP (retirement assistance plan with Première Moisson participation).
- Sick days and floating vacations.
- Discounts on in-store purchases.
- Work clothes provided.
- Opportunities for advancement.
- Plus other benefits.
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