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Customer Service Team Leader
2 months ago
Première Moisson is a leading manufacturer and retailer of artisanal bakery, patisserie, and charcuterie products. With over 20 bakeries in Quebec and Ontario, we employ a diverse team of over 1,200 people.
Job Title: Customer Service Team LeaderWe are seeking a highly skilled Customer Service Team Leader to join our team. As a key member of our store operations team, you will be responsible for leading a team of sales consultants and ensuring exceptional customer service.
Key Responsibilities:- Lead a team of sales consultants to achieve sales targets and provide excellent customer service.
- Monitor and control personnel and activities in the section to ensure efficient operations.
- Manage section inventory and cash register to minimize losses and maximize sales.
- Maximize team and sales performance by providing coaching and training.
- Handle customer requests and special situations in a professional and courteous manner.
- Ensure Première Moisson standards are applied in all aspects of store operations.
- Coordinate the organization of work in one or more sections of the store to ensure seamless operations.
- Open and/or close the store as required.
- One year's experience in a similar or customer service-related position.
- Relevant knowledge of sales and customer service techniques.
- Ability to manage a team of employees and provide coaching and training.
- Good communication skills and fluency in spoken and written French.
- Fluency in spoken English is an asset.
- Autonomous, dynamic, and focused on customer satisfaction and teamwork.
- Ongoing training and development opportunities.
- Group insurance and employee and family assistance plan.
- RRSP/DPSP retirement assistance plan with Première Moisson participation.
- Sick days and floating vacations.
- Discounts on in-store purchases.
- Work clothes provided.
- Opportunities for advancement.
