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Customer Service Team Leader
2 months ago
Job Title: Customer Service Team Leader
Company: Speculative Application
Job Type: Permanent - Full time
Industry: Artisanal Bakery and Patisserie
Job Summary:
We are seeking a highly skilled Customer Service Team Leader to join our team at Speculative Application. As a Customer Service Team Leader, you will be responsible for overseeing the customer service team and ensuring that customers receive exceptional service.
Responsibilities:
- Team Management: Lead and manage a team of customer service representatives to ensure excellent customer service and high sales performance.
- Inventory Management: Manage inventory levels and ensure that products are stocked and displayed effectively.
- Cash Handling: Handle cash transactions and maintain accurate records.
- Customer Service: Provide exceptional customer service and resolve customer complaints in a professional and timely manner.
- Product Knowledge: Possess in-depth knowledge of all products and be able to answer customer questions and make recommendations.
- Store Operations: Assist with opening and closing the store, and ensure that the store is maintained in a clean and organized manner.
- Training and Development: Train new employees and provide ongoing training and development to ensure that employees have the skills and knowledge needed to succeed.
- Quality and Hygiene: Ensure that all products are displayed and stored in a clean and hygienic manner, and that all employees follow quality and hygiene standards.
Requirements:
- Experience: One year's experience in a similar or customer service-related position.
- Knowledge: Relevant knowledge of sales and customer service techniques, as well as knowledge of artisanal bakery and patisserie products.
- Skills: Ability to manage a team, fluency in spoken and written French, and fluency in spoken English (asset).
- Personal Qualities: Autonomous, dynamic, and focused on customer satisfaction and teamwork.
What We Offer:
- Ongoing Training: Opportunities for ongoing training and development to ensure that employees have the skills and knowledge needed to succeed.
- Employee and Family Assistance Plan: Regular full-time employees are eligible for an Employee and Family Assistance Plan.
- Sick Days and Floating Vacations: Regular full-time employees are entitled to sick days and floating vacations.
- Discounts on In-Store Purchases: Regular full-time employees are eligible for discounts on in-store purchases.
- Work Clothes Provided: Regular full-time employees are provided with work clothes.
- Opportunities for Advancement: Opportunities for advancement and career growth.
