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Customer Service Team Leader

2 months ago


Montreal, Quebec, Canada Boulangerie Première Moisson Full time

{"h2": "Customer Service Team Leader Role", "p": "At Boulangerie Première Moisson, we are seeking a highly skilled Customer Service Team Leader to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, managing section inventory, and maximizing team and sales performance.", "ul": [{"li": "Provide outstanding customer service and resolve customer complaints in a professional and courteous manner"}, {"li": "Manage section inventory, including ordering and receiving stock, and maintaining accurate records"}, {"li": "Monitor and control the personnel and activities of the section, ensuring that Première Moisson standards are applied"}, {"li": "Maximize team and sales performance by coaching and developing team members, and implementing sales strategies"}, {"li": "Handle customer requests and special situations, and ensure that customer needs are met"}, {"li": "Possess in-depth knowledge of all products, and be able to answer customer questions and provide recommendations"}, {"li": "Coordinate the organization of work in one or more sections of the store, and ensure that tasks are completed efficiently and effectively"}, {"li": "Open and/or close the store, and ensure that all necessary tasks are completed"}, {"li": "Supervise the work of team members, and carry out customer service tasks, including cash register operations"}, {"li": "Train new employees as needed, and provide coaching and development opportunities to team members"}, {"li": "Replace the assistant manager as needed, and take on additional responsibilities as required"}], "h2": "Requirements", "ul": [{"li": "One year's experience in a similar or customer service-related position"}, {"li": "Relevant knowledge of sales and customer service techniques"}, {"li": "Ability to manage a team of employees, and provide coaching and development opportunities"}, {"li": "Good communication skills, and the ability to work effectively with customers and team members"}, {"li": "Fluency in spoken and written French, and fluency in spoken English (asset)"}, {"li": "Autonomous, dynamic, and focused on customer satisfaction and teamwork"}], "p": "If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this position.", "h2": "Social Advantages", "ul": [{"li": "Sick leave", "li": "Insurance", "li": "Paid holidays", "li": "Life insurance", "li": "Insurance of medical and paramedical expenses", "li": "Dental insurance", "li": "Disability Insurance", "li": "Employee Assistance Program (EAP)"}, {"li": "Employee discounts", "li": "Flexible schedule", "li": "Deferred Profit Sharing Plan (DPSP)"}, {"li": "Continuing Education", "li": "Recognition of years of service", "li": "Uniform provided", "li": "Long Term Disability Insurance", "li": "Financial compensation for the purchase of clothing", "li": "Coffee"}], "p": "The use of the masculine gender has been adopted in order to lighten the text and has no discriminatory intent.", "h2": "About Boulangerie Première Moisson", "p": "Boulangerie Première Moisson is a leading manufacturer and seller of bakery, patisserie, and charcuterie products in Quebec and Ontario. We employ over 1,200 people and have more than 20 bakeries in the region.", "p": "We are committed to providing exceptional customer service, and to creating a positive and inclusive work environment for our employees.", "p": "If you are interested in joining our team, please submit your resume and a cover letter outlining your qualifications and experience.", "p": "Thank you for your interest in Boulangerie Première Moisson.", "p": "Sincerely, [Your Name]"}