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Customer Service Team Leader
2 months ago
About Première Moisson
Première Moisson is a leading manufacturer and retailer of artisanal bakery, patisserie, and charcuterie products. With over 1,200 employees and 20 bakeries across Quebec and Ontario, we are committed to delivering high-quality products and exceptional customer service.
Job Summary
We are seeking a highly skilled and experienced Customer Service Team Leader to join our team. As a key member of our operations team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.
Key Responsibilities
- Team Leadership: Lead and manage a team of customer service representatives to ensure that they are providing exceptional service to our customers.
- Inventory Management: Manage inventory levels and ensure that our stores are well-stocked with products.
- Sales Performance: Analyze sales data and develop strategies to maximize sales performance.
- Cash Handling: Manage cash handling procedures and ensure that all transactions are accurate and secure.
- Customer Requests: Handle customer requests and special situations in a professional and courteous manner.
- Product Knowledge: Possess in-depth knowledge of all products and be able to answer customer questions.
- Work Organization: Coordinate the organization of work in one or more sections of the store.
- Store Operations: Open and/or close the store, as needed.
- Quality and Hygiene: Ensure that all products are stored and displayed in a clean and hygienic manner.
- Training and Development: Train new employees and provide ongoing coaching and development opportunities.
Requirements
- Experience: One year's experience in a similar or customer service-related position.
- Knowledge: Relevant knowledge of sales and customer service techniques.
- Leadership: Ability to manage a team of employees.
- Language: Fluency in spoken and written French.
- English: Fluency in spoken English (asset).
- Skills: Autonomous, dynamic, and focused on customer satisfaction and teamwork.
