Claims Advisor
4 weeks ago
We are seeking a highly skilled Property Claims Advisor to join our team at Peace Hills Insurance. As a Property Claims Advisor, you will be responsible for evaluating, negotiating, and settling claims arising under personal lines, farm, and commercial policies.
Key Responsibilities:
- Evaluate and settle claims in accordance with company policies and procedures
- Communicate directly with insureds and assist them through the claims process to facilitate fair and reasonable settlements
- Review all information available to confirm coverage is in place and applies to the reported claim
- Explain coverage and the claims process to Insureds and claimants
- Evaluate potential opportunities for recovery including through subrogation and salvage
- Collect and review documents and other relevant information that assist in the evaluation and quantification of the claim file
- Set, evaluate, and maintain appropriate reserves based on the expected final payout
- Provide direction and guidance to independent adjusters and legal counsel
- Retain and/or coordinate the retention of appropriate external resources as required
- Oversee, monitor, and control costs associated with external resources
- Evaluate and adjust claims in accordance with the company's customer service standards
- Correspond verbally and in writing within and outside of the organization
- Maintain and keep current file diaries and abeyances
- Identify potentially fraudulent claims and coordinate file activity with the Special Investigations Unit
Required Qualifications:
- CIP/FCIP designation preferred
- Minimum of 5 years previous property claims experience is required
- Strong knowledge of property policies and wordings
- Excellent interpersonal verbal and written communication skills and the ability to deliver messages with tact and diplomacy
- Strong organizational and time-management skills
- Ability to make decisions that support the company's claims handling philosophy
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