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Unit Manager Legal Claims Support Lead

1 month ago

Edmonton, Alberta, Canada Intact Financial Corporation Full time

At Intact Financial Corporation, we're looking for a skilled Unit Manager to lead our Legal Claims Support team. As a key member of our team, you'll be responsible for overseeing the day-to-day responsibilities of our Law Clerks, Legal Assistants, and Administrative Support members.

About the Role

We're seeking a seasoned professional with a strong background in litigation and management. Your expertise will be crucial in establishing and communicating clear performance objectives for your team, ensuring a high level of employee engagement, and assessing the strengths and areas of opportunity for your team.

Key Responsibilities

  • Oversee the day-to-day responsibilities of the Law Clerks, Legal Assistants, and Administrative Support members.
  • Establish and communicate clear performance objectives for your team and continually measuring the progress on the attainment of these objectives.
  • Ensure a high level of employee engagement by continually monitoring overall engagement and creating and executing engagement action plans.
  • Assessing the strengths and areas of opportunity for your team and putting forth recommendations for improvement.
  • Providing regular and ongoing feedback, mentoring, and coaching to your team.
  • Identifying key talent and providing ongoing developmental opportunities for the optimization and engagement of our key talent.
  • Leading the recruitment process, including but not limited to the interview and selection process, and the onboarding of new employees.
  • Facilitate regular team meetings, one-on-ones, and huddles to ensure the two-way flow of information.
  • Assist your team to understand and apply policies, procedures, and theories.
  • Driving change while maintaining effective communication to ensure your team is informed of new initiatives, processes, and/or workflows.
  • Plan and implement office systems, as well as organize office operations and procedures.
  • Partner with HR to lead the recruitment process, including but not limited to the interviewing and selection process, and the onboarding of new employees.
  • Participate on project-based tasks as assigned by Director and/or VP Legal Claims.
  • Compile and analyze statistics and reports while monitoring and predicting legal trends.

What You Bring to the Table

  • University Degree or College Diploma in a relevant discipline (legal, paralegal, or management) or equivalent education combined with relevant work experience.
  • Minimum of five to eight years of experience in a litigation environment or equivalent relevant experience.
  • Minimum of two years of management experience or equivalent relevant experience.
  • Proven and effective communication/interpersonal skills to develop and foster favorable relationships.
  • Proficient in Microsoft Office Suite programs, I-Manager, and other e-discovery tools.
  • Proven project management skills; planned, led, and successfully executed projects.
  • Experience implementing and driving change by encouraging innovative thinking and changes in an operation.
  • Experience leading a large team, including establishing and measuring performance, providing open and honest feedback, and maintaining employee engagement.

What We Offer

As a permanent member of our team, you'll be empowered to be and do your best every day. Here's what you can expect:

  • A financial rewards program that recognizes your success.
  • An industry-leading Employee Share Purchase Plan; we match 50% of net shares purchased.
  • An extensive flex pension and benefits package, with access to virtual healthcare.
  • Flexible work arrangements.
  • Possibility to purchase up to 5 extra days off per year.
  • An annual wellness account that promotes an active and healthy lifestyle.
  • Access to tools and resources to support physical and mental health, embracing change, and connecting with colleagues.
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities.
  • Inspiring leaders and colleagues who will lift you up and help you grow.
  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We Are an Equal Opportunity Employer

At Intact Financial Corporation, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.