Customer Experience Specialist

5 days ago


Laval, Quebec, Canada RONA+ Full time

RONA is a leading Canadian retailer of products for homeowners and DIYers. We are committed to helping our customers bring their projects to life, and we're looking for talented individuals to join our team.

As a Customer Experience Specialist - Product Expert, you will be the store expert, providing detailed product information to both customers and other RONA associates. You will conduct sales activities, including promoting and recommending products, plans, or installation services that match customer needs.

Key Responsibilities:

  • Serve as the store expert by providing detailed product information to both customers and other RONA associates
  • Conduct sales activities including promoting and recommending products, plans, or installation services that match customer needs
  • Keep shelves stocked and merchandise correctly displayed
  • Prepare weekly flyer
  • Perform order management duties such as entering new orders for customers, reaching out to vendors on special orders, tracking and fulfilling orders, and resolving issues
  • Provide excellent customer service through the daily execution of RONA customer service programs, including following up on completed orders to ensure customer satisfaction, and assisting customers as needed in locating, selecting, carrying, and loading merchandise
  • Other related tasks to ensure the store runs smoothly

About the Role:

We are looking for an experienced professional with a strong background in customer service and sales. The ideal candidate will have excellent communication skills, a passion for customer satisfaction, and a keen eye for detail.

Requirements:

  • Experience in a similar role
  • Excellent customer service skills
  • Strong analytical skills

About RONA:

RONA is a company that values diversity and inclusion. We are committed to creating a workplace where all employees feel welcome, valued, and respected. We believe that a diverse workforce is essential to driving innovation and delivering exceptional customer service.

The estimated salary for this role is $55,000 - $65,000 per year, depending on experience and location. This estimate is based on national averages and may vary depending on local market conditions.



  • Laval, Quebec, Canada John Brooks Company Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Specialist to join our team at John Brooks Company. As a Bilingual Customer Concierge, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Your primary focus will be on resolving customer inquiries and issues in a timely and...


  • Laval, Quebec, Canada Laura Canada Full time

    About Laura CanadaLaura Canada is a family-owned retailer with over 140 retail store locations across Canada, housing two iconic women's fashion apparel brands: Laura and Melanie Lyne. We pride ourselves on delivering outstanding customer experiences while embodying our shared values of integrity, respect, teamwork, performance, and passion. Job...


  • Laval, Quebec, Canada beBee Professionals Full time $30,000 - $45,000

    Customer Service RepresentativeWe are seeking a highly skilled and dedicated Customer Service Representative to join our team at beBee Professionals in Laval, Canada.Key Responsibilities:Provide exceptional customer service via phone, email, and chat, ensuring timely and professional issue resolution.Offer product and service information, addressing customer...


  • Laval, Quebec, Canada McDonald's Full time

    About the RoleWe're seeking a highly motivated and customer-focused individual to join our team as a Dynamic Customer Experience Specialist. This is a fantastic opportunity to work in a fast-paced environment, delivering exceptional customer service and contributing to the success of our restaurant.Key ResponsibilitiesGreet customers and provide a warm...


  • Laval, Quebec, Canada beBee Professionals Full time

    Customer Experience AssociateWe are seeking a highly motivated Customer Experience Associate to join our team at beBee Professionals. The successful candidate will be responsible for providing exceptional customer service to our clients, responding to customer inquiries, and resolving customer complaints in a professional manner.Key Responsibilities:Respond...


  • Laval, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Associate to join our team at The Toronto-Dominion Bank (Canada). As a key member of our branch team, you will be responsible for delivering exceptional customer service and contributing to the ongoing improvement of our branch customer experience.Key ResponsibilitiesProvide exceptional customer...


  • Laval, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key ResponsibilitiesProvide personalized service to clients, responding to...


  • Laval, Quebec, Canada Rogers Communications Full time

    At Rogers Communications, we're looking for a skilled Customer Experience Representative to join our retail team. As a Sales Associate, you'll play a key role in delivering exceptional customer experiences and promoting our brands.Key Responsibilities:Enhance the retail experience by providing best-in-class service and value-added solutions to...


  • Laval, Quebec, Canada Rogers Communications Full time

    At Rogers Communications, we are seeking a skilled Customer Experience Ambassador to join our retail team. As a Sales Associate, you will play a key role in delivering an exceptional customer experience.Key Responsibilities:Enhance the retail experience by providing best-in-class service and value-added solutions to customers.Promote Rogers & Fido brands,...


  • Laval, Quebec, Canada Rogers Communications Full time

    At Rogers Communications, we're looking for a talented Customer Experience Representative to join our retail team. As a key member of our team, you'll be responsible for delivering exceptional customer experiences in our stores. Your passion for technology and commitment to providing best-in-class service will make you a valuable asset to our team.Key...


  • Laval, Quebec, Canada SAIL Full time

    At SAIL Outdoors, we are on a mission to equip and offer a genuine customer experience to all outdoor enthusiasts. As a Sales Consultant, you will play a key role in helping us achieve this goal.SAIL Outdoors is a Canadian company with a vast selection of brand-name products for outdoor sports, camping, hunting, and fishing through our Quebec and Ontario...


  • Laval, Quebec, Canada Laura Canada Full time

    Company OverviewLaura Canada, a family-owned retailer based in Laval, Quebec, houses two iconic women's fashion apparel brands: Laura and Melanie Lyne. With over 140 retail store locations across Canada and an e-commerce presence, we empower generations of Canadian women to look and feel their best.Salary:$45,000 - $60,000 per year (based on experience)Job...


  • Laval, Quebec, Canada Randstad Full time

    We are looking for a dedicated individual to fill the role of Customer Service Representative in a collaborative team offering excellent service to clients. About the Role:As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and providing solutions in a timely and professional manner....


  • Laval, Quebec, Canada Laura Canada Full time

    About Laura CanadaWe are a family-owned retailer with two iconic women's fashion apparel brands, Laura and Melanie Lyne. Based in Quebec, we design, produce, market and sell our fashion collections across Canada.Job DescriptionAs a Customer Service Representative at Laura Canada, you will play a crucial role in ensuring a high level of customer satisfaction...


  • Laval, Quebec, Canada John Brooks Company Full time

    About the RoleWe are seeking a highly skilled Bilingual Customer Concierge to join our Corporate Marketing team at John Brooks Company. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients in both English and French.Key Responsibilities:Respond to customer inquiries and resolve...


  • Laval, Quebec, Canada McDonald's Full time

    We are looking for a Customer Experience Ambassador to join our team. This role is ideal for individuals who enjoy working in a fast-paced environment and providing exceptional customer service.As a Food Service Professional at McDonald's, you will be responsible for ensuring that customers receive a high-quality dining experience. You will work closely with...


  • Laval, Quebec, Canada John Brooks Company Full time

    Job SummaryWe are seeking a highly motivated Customer Experience Ambassador to join our dynamic team at John Brooks Company.


  • Laval, Quebec, Canada Linen Chest Full time

    Job Title: Custom Window Treatments Training SpecialistJob Summary:Linen Chest is seeking a highly skilled Custom Window Treatments Training Specialist to join our team. As a key member of our training department, you will be responsible for designing and implementing engaging training programs tailored to address the unique challenges of the custom window...

  • Make-Up Artist

    4 weeks ago


    Laval, Quebec, Canada MAC Full time

    Make-Up Artist - In-Store Experience SpecialistJob SummaryAs a skilled make-up artist, you will provide a personalized and inspirational in-store experience for our customers, combining your creative and technical expertise to educate and delight them. You will work as part of a high-performing team to create impactful in-store events and ensure the store...

  • Insurance Broker

    4 weeks ago


    Laval, Quebec, Canada Synex Assurance | Couture Rochette Full time

    At Synex Assurance | Couture Rochette, we are seeking a highly skilled Insurance Broker - Customer Service Specialist to join our team. As a key member of our team, you will be responsible for providing exceptional customer service and offering tailored insurance solutions to our clients.Key Responsibilities:Offer personalized insurance advice to clients,...