Customer Experience Ambassador
6 days ago
We are a family-owned retailer with two iconic women's fashion apparel brands, Laura and Melanie Lyne. Based in Quebec, we design, produce, market and sell our fashion collections across Canada.
Job DescriptionAs a Customer Service Representative at Laura Canada, you will play a crucial role in ensuring a high level of customer satisfaction by providing exceptional service to customers through phone calls and emails in both English and French.
Key Responsibilities:- Respond to customer inquiries related to in-store issues, product availability, online shopping assistance, shipping, promotions, returns, and more.
- Process customer orders promptly and efficiently via phone or email.
- Document all inbound technical and service-oriented support calls in a case log system.
- Investigate customer complaints to identify service failures and resolve them effectively.
To succeed in this role, you should possess the following skills and qualifications:
- 1 year of relevant experience.
- Bilingualism in French and English (written and spoken).
- Excellent problem-solving and organizational skills.
- Ability to multitask and learn quickly.
- Strong computer skills.
We offer a range of benefits to support your career growth and well-being, including:
- A competitive salary: $55,000 - $65,000 per year.
- A comprehensive training program to help you develop your skills.
- A dynamic and inclusive work environment.
- A flexible schedule to balance work and personal life.
- Opportunities for advancement and professional growth.
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