Customer Experience Ambassador

6 days ago


Laval, Quebec, Canada Laura Canada Full time
About Laura Canada

We are a family-owned retailer with two iconic women's fashion apparel brands, Laura and Melanie Lyne. Based in Quebec, we design, produce, market and sell our fashion collections across Canada.

Job Description

As a Customer Service Representative at Laura Canada, you will play a crucial role in ensuring a high level of customer satisfaction by providing exceptional service to customers through phone calls and emails in both English and French.

Key Responsibilities:
  • Respond to customer inquiries related to in-store issues, product availability, online shopping assistance, shipping, promotions, returns, and more.
  • Process customer orders promptly and efficiently via phone or email.
  • Document all inbound technical and service-oriented support calls in a case log system.
  • Investigate customer complaints to identify service failures and resolve them effectively.
Qualifications

To succeed in this role, you should possess the following skills and qualifications:

  • 1 year of relevant experience.
  • Bilingualism in French and English (written and spoken).
  • Excellent problem-solving and organizational skills.
  • Ability to multitask and learn quickly.
  • Strong computer skills.
Benefits

We offer a range of benefits to support your career growth and well-being, including:

  • A competitive salary: $55,000 - $65,000 per year.
  • A comprehensive training program to help you develop your skills.
  • A dynamic and inclusive work environment.
  • A flexible schedule to balance work and personal life.
  • Opportunities for advancement and professional growth.


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