Customer Service Representative

3 days ago


Mississauga, Ontario, Canada Patron Career Staffing Full time

Job Overview

Patron Career Staffing is seeking a highly skilled Customer Service Representative to join our team. This role plays a crucial part in the efficient processing of orders for materials and merchandise.

As an Order Processing Specialist, you will be responsible for accurately receiving and processing customer orders, tracking order progress, and communicating any changes in delivery schedules to customers.

You will maintain comprehensive records of pricing, delivery dates, inventory, and transaction-related data using specialized software or a tracking system.

The position reports to the Operations Manager and operates under moderate supervision.

Responsibilities:

  • Receive and verify orders, ensuring availability and stock using accounting software.
  • Monitor customer credit terms and provide updates on order status, delivery dates, and freight charges.
  • Input orders accurately into accounting software and maintain effective communication with warehouse staff.
  • Offer freight quotations and generate Bill of Lading documents for outgoing shipments.
  • Process freight claims for damaged units.
  • Create sales orders and invoices using accounting software.
  • Issue credit memos for returned products and maintain accurate records.
  • Establish and maintain a systematic filing system for inventory and customer records.
  • Ensure electronic filing and cloud storage of documents.
  • Interact professionally with customers via phone and email, providing accurate information and addressing concerns.
  • Receive purchase orders and handle messages promptly and courteously.
  • Provide real-time inventory updates upon request.
  • Collaborate with Operations Manager and warehouse personnel to maintain accurate inventory records.


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