Bilingual Customer Service Representative
2 weeks ago
Job Description
Now Hiring: Bilingual Customer Service Representative – Hybrid
7-Month Contract (Potential for Extension) | Mississauga
Are you passionate about delivering top-tier customer service? Do you thrive in a fast-paced, dynamic work environment? If so, we have the perfect opportunity for you Join one of our top clients as a Bilingual Customer Service Representative (French & English required) and be part of a collaborative and energetic team.
Pay rate: $23 - $26
Why You'll Love This Role:
Hybrid Work Model – Work from home & the office in Mississauga.
Dynamic Team Culture – Join a supportive and engaging work environment.
Growth Opportunity – 7-month contract with the potential to extend.
Your Key Responsibilities:
Handle Inbound Calls – Answer 40-50 calls per day from customers and dealers with professionalism and efficiency.
Customer Support & Account Assistance – Provide payoff quotes, payment details, and assist with inquiries such as due date and auto pay changes.
Processing & Documentation – Complete necessary paperwork and follow up on customer requests while ensuring compliance with company policies.
Team Collaboration & Special Projects – Work with internal teams to improve processes, manage overflow call volume, and enhance customer satisfaction.
What We're Looking For:
Bilingual (French & English) – Required
Education – Bachelor's degree in Business Administration, Communications, or Finance preferred.
Customer Service Experience – Prior experience in a call center, financial services, or related field is a plus
Strong Communication Skills – Ability to communicate clearly and professionally with customers and team members.
Problem-Solving Mindset – Analytical skills to handle inquiries and resolve issues effectively.
Tech-Savvy – Comfortable using CRM systems and call management tools.
Ready to Join an Industry Leader?
This is your chance to work with a reputable financial services company and develop your career in a rewarding and engaging environment. Apply today and let's connect
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