Customer Service Representative
1 week ago
Roles and Responsibilities:
1. Provide timely sales support to inside and outside sales team including order entry, phone, and e-mail, e-commerce inquiries
2. Create quotes, process Order Confirmations and Work Orders in collaboration with Engineering and Manufacturing Departments
3. Coordinate sales leads and customer satisfaction feedback processes
4. Record and maintain appropriate information in the company CRM database
5. Provide technical consultative service (we will train) to determine market application needs
6. Process warranty claims and appropriate debit/credit for defective or returned materials
7. In a timely and efficient manner, complete documentation for cross border shipping requirements
Qualifications and Experience:
1. Completion of post-secondary education and/or 1-3+ years relevant experience in customer service role or inside/outside sales in a technical field
2. Excellent customer service, sales support attitude and delivery
3. Logical approach and a mechanical aptitude
4. Able to build strong relationships
5. Excellent interpersonal, verbal and written communication skills
6. Strong analytical and organizational skills with high attention to detail
7. Proven ability to work to deadlines and comfortable with multi-tasking
8. Able to work independently and in a team environment
9. Strong computer skills in Outlook, Excel and Word
Additional Preferred Competencies:
1. Experience in one or more of the following industries: forklift, construction equipment, gen-set, mining, diesel/LPG engines, automotive, exhaust systems, sheet metal, manufacturing
2. Understanding of engine exhaust emissions control systems
3. Exposure to manufacturing and B2B support processes
To Apply: Please send your resume and a brief cover letter to hr@nettinc.com
Nett Technologies Inc., is an equal opportunity employer and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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