Ecommerce Retention Specialist

2 days ago


Toronto, Ontario, Canada Backcountry Full time

About Us:

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We are Backcountry, a leading online retailer of outdoor gear and apparel. Our mission is to inspire people to get outside and pursue their passions, whether that's hiking, biking, skiing, or simply enjoying nature.

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Job Summary:

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We are seeking an Ecommerce Retention Specialist to join our team. As a key member of our retention marketing team, you will be responsible for developing and executing strategies to build customer loyalty and drive repeat business.

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About the Role:

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In this role, you will work closely with our product and UX teams to create seamless loyalty experiences on our ecommerce platform. You will also collaborate with our paid marketing team to align retention efforts with acquisition campaigns and product launches.

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You will be responsible for conducting A/B tests to optimize email, SMS, and on-site retention campaigns, as well as providing regular performance reports and actionable insights to leadership.

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A successful candidate will have a strong track record of success in customer lifecycle management and loyalty program optimization, with a minimum of 7 years of experience in ecommerce retention marketing.

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You will be proficient in ecommerce platforms and marketing automation tools, with expertise in data analysis and reporting tools.

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A bachelor's degree in Marketing, Business, or a related field is required.

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Benefits:

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We offer a competitive salary of $120,000 per year, plus medical/dental/vision benefits through Greenshield- Health Benefits 100% employer-paid, and paid holidays.

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What We Offer:

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We are committed to creating a diverse and inclusive workplace, where everyone has the opportunity to succeed. We offer a dynamic and fast-paced environment, with opportunities for growth and development.

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If you are a motivated and results-driven individual who is passionate about building customer loyalty, we encourage you to apply for this exciting opportunity.

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How We Work:

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We use a variety of tools and technologies to support our business operations, including CRM systems and customer data platforms.

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We believe in the importance of data-driven decision making, and use data analysis and reporting tools to inform our marketing strategies.

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We are committed to continuous learning and professional development, and offer training and mentorship programs to support the growth and success of our employees.

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Location:

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This role is based in the United States, with remote work options available.

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Contact Information:

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Please note that we do not accept unsolicited resumes from recruitment agencies. If you are interested in this opportunity, please submit your application through our website.

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ORIGINAL_LANGUAGE: en



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