Medical Case Manager
2 days ago
We are seeking a highly skilled Medical Case Manager to join our team at Innomar Strategies. As a key member of our team, you will be responsible for providing exceptional customer service and support to our healthcare partners.
Key Responsibilities- Act as a single point of contact for our healthcare partners, providing education and support on our program services.
- Develop and maintain strong relationships with physicians and their staff, ensuring seamless communication and collaboration.
- Provide therapy guidelines and support to manage physician expectations and reimbursement.
- Assist with patient chart reviews and complete necessary paperwork to obtain coverage.
- Support physicians in completing Special Authorization (SA) forms, enrolment forms, prescription renewals, and other documentation.
- Provide ongoing updates to physicians on their patients and customize program elements to meet their needs.
- Identify areas for risk and foster proactive quality improvement.
- Collaborate with cross-functional teams to coordinate the patient journey.
- Participate in scheduled physician meetings and attend Continuous Medical Education events.
- Regular travel to physician offices and adverse event reporting.
- Registered nurse (RN) or related degree with equivalent transferable skills.
- Experience in public or private third-party reimbursement arena or pharmaceutical sales experience, managed care, or clinical support.
- Bilingualism is an asset, particularly in French and English.
- Previous Case Manager experience and basic CCPE an asset.
- Exceptional customer service and interpersonal skills, with ability to manage multiple tasks and priorities.
- Comprehension of medical terminology and strong analytical and organizational skills.
- Ability to analyze current enrollment volume and engage with physicians and their staff as a trusted medical counterpart.
- Excellent time management skills and sense of urgency, with ability to work autonomously in a remote setting.
- Strong computer skills and knowledge of Microsoft Office.
- Ability to attend Continuous Healthcare Education (CHE) events and hold a valid, non-expired, unrestricted driver's license.
We provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This includes support for working families, training programs, professional development resources, and opportunities to participate in mentorship programs and employee resource groups.
We are committed to creating a highly inclusive culture that supports our team members' ability to live with purpose every day.
ScheduleThis is a full-time position.
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