Assistant Store Manager @ Kiehl's Boutique
4 weeks ago
Kiehl's Since 1851 is a heritage brand with a unique approach to skincare. As an Assistant Store Manager, you will play a key role in leading and motivating our store team to achieve sales growth and provide exceptional customer service.
Key Responsibilities:
- Support the Store Manager in driving team performance and achieving business objectives.
- Demonstrate in-depth product knowledge and application techniques to deliver outstanding customer service.
- Lead the team to achieve store retail targets by delivering exceptional customer experiences.
- Monitor daily, weekly, and monthly operations at the point of sale, including POS and individual sales goal setting.
- Recruit and loyalize customers through our brand's recruitment procedures.
- Address customer complaints and issues, ensuring complete follow-through and reporting to management.
- Drive new business integration programs and motivate team members.
Requirements:
- 18 years or older with a high school diploma.
- 1-3+ years of specialty retail store management experience.
- Demonstrated success in driving sales by coaching and developing a team.
- Entrepreneurial, resourceful, flexible, and able to solve problems in a timely manner.
- Strong written and verbal communication skills.
- Passion for skincare and serving customers.
- Comfortable conducting skin care services on customers' faces after training.
- Flexible work schedule, including nights, weekends, and holidays.
- High School Diploma required, Bachelor's degree preferred.
- Physical Environment: Must be able to work on the sales floor for extended periods, walk up and down a flight of stairs and/or ladder as necessary, and lift up to 25 lbs. on a regular basis.
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