Assistant Store Manager @ Kiehl's Boutique

4 weeks ago


Vancouver, British Columbia, Canada Kiehl's Since 1851 Full time

Kiehl's Since 1851 is a heritage brand with a unique approach to skincare. As an Assistant Store Manager, you will play a key role in leading and motivating our store team to achieve sales growth and provide exceptional customer service.

Key Responsibilities:

  • Support the Store Manager in driving team performance and achieving business objectives.
  • Demonstrate in-depth product knowledge and application techniques to deliver outstanding customer service.
  • Lead the team to achieve store retail targets by delivering exceptional customer experiences.
  • Monitor daily, weekly, and monthly operations at the point of sale, including POS and individual sales goal setting.
  • Recruit and loyalize customers through our brand's recruitment procedures.
  • Address customer complaints and issues, ensuring complete follow-through and reporting to management.
  • Drive new business integration programs and motivate team members.

Requirements:

  • 18 years or older with a high school diploma.
  • 1-3+ years of specialty retail store management experience.
  • Demonstrated success in driving sales by coaching and developing a team.
  • Entrepreneurial, resourceful, flexible, and able to solve problems in a timely manner.
  • Strong written and verbal communication skills.
  • Passion for skincare and serving customers.
  • Comfortable conducting skin care services on customers' faces after training.
  • Flexible work schedule, including nights, weekends, and holidays.
  • High School Diploma required, Bachelor's degree preferred.
  • Physical Environment: Must be able to work on the sales floor for extended periods, walk up and down a flight of stairs and/or ladder as necessary, and lift up to 25 lbs. on a regular basis.


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