Retail Store Assistant Leader for Skincare Services

7 days ago


Vancouver, British Columbia, Canada Kiehl's Since 1851 Full time
About Kiehl's Since 1851

Kiehl's is an old-world apothecary founded in New York City's East Village, with a rich heritage of natural ingredients sourced from around the world.

We believe that making a positive impact starts in our community, which is why you'll find unique philanthropic initiatives in each of our stores across the country. If you're passionate about serving others and have a talent for delivering exceptional customer service, we invite you to join our team.

Our Benefits Package
  • We offer group insurance, including medical, dental, and life coverage, as well as short- and long-term disability insurance.
  • You'll also receive a wellness spending account of $500 per year, which can be used to cover expenses related to your wellbeing, such as gym memberships or childcare costs.
  • In addition, we offer a defined contribution pension plan and a group RRSP.
  • We're committed to supporting your professional growth and development through training programs and opportunities for advancement.
  • You'll also enjoy a generous employee discount on Kiehl's products.
About the Role

We're seeking a skilled Retail Store Assistant Leader to join our team at Kiehl's. As an Assistant Store Manager, you'll play a key role in driving sales growth and providing exceptional customer service.

Your primary responsibilities will include:

  • SUPPORTING THE STORE MANAGER IN LEADING AND MOTIVATING THE TEAM TO ACHIEVE SALES GROWTH AND PROVIDE OPTIMAL CUSTOMER SERVICE.
  • Demonstrating expert product knowledge and application techniques, as well as in-depth understanding of service excellence and brand expectations.
  • LEADING THE TEAM TO ACHIEVE STORE RETAIL TARGETS BY DELIVERING OUTSTANDING CUSTOMER SERVICE.
  • Maintaining track of retail KPIs and prevailing market information.
  • Generating sales by applying outstanding service and maximizing selling opportunities.
  • Monitoring daily, weekly, and monthly operations at point of sale (POS) activities, including POS and individual sales goal setting.
  • FOLLOWING BRAND RECRUITMENT PROCEDURES TO RECRUIT AND LOYALIZE CUSTOMERS.
  • Acknowledging and recording all customer complaints and issues, ensuring complete follow-through and reporting to management.
  • Responsible for new BA integration program and motivating and coaching team members.
What You Need to Succeed
  • You must be at least 18 years old with a high school diploma or equivalent.
  • You should have 1-3+ years of experience in specialty retail store management.
  • You should have demonstrated success in driving sales by coaching and developing a team.
  • You should be entrepreneurial, resourceful, flexible, and able to solve problems in a timely manner.
  • You should possess strong written and verbal communication skills.
  • You should have a passion for skincare and serving customers.
  • You should be comfortable conducting skincare services on customers' faces after being trained.
  • You should have a flexible work schedule, including nights, weekends, and holidays.
Estimated Salary: $60,000 - $80,000 per year

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