Assistant Store Manager @ Kiehl's Boutique

4 weeks ago


Vancouver, British Columbia, Canada Kiehl's Since 1851 Full time

Kiehl's Since 1851 is a heritage brand with a unique approach to skincare. We're seeking an experienced Assistant Store Manager to join our team and help drive sales growth while delivering exceptional customer service.

As an Assistant Store Manager at Kiehl's, you will be responsible for supporting the Store Manager in leading and motivating the store team to achieve business objectives. This includes demonstrating expert product knowledge, leading the team to achieve retail targets, and generating sales through outstanding service.

Key Responsibilities:

  • Support the Store Manager in leading the team to achieve sales growth and provide optimal customer service.
  • Demonstrate expert product knowledge and application techniques to deliver best-in-class service.
  • Lead the team to achieve store retail targets by delivering outstanding customer service.
  • Monitor daily, weekly, and monthly operations at the point of sale (POS) and track retail KPIs.
  • Generate sales to achieve individual sales targets by applying outstanding service and maximizing selling opportunities.
  • Be responsible for monitoring customer complaints and issues, and ensure complete follow-through of all issues and report to management.
  • Responsible for new BA integration program and motivate and coach team members.

Requirements:

  • You are 18 years or older with a high school diploma.
  • You have 1-3+ years of specialty retail store management experience.
  • You have demonstrated success in driving sales by coaching and developing a team.
  • You are entrepreneurial, resourceful, flexible, and have the ability to solve problems in a timely manner.
  • You possess strong written and verbal communication skills.
  • You have a passion for skincare and serving customers.
  • You are comfortable conducting skin care services on customers' faces after being trained.
  • You have a flexible work schedule which includes nights, weekends, and holidays.


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