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Bilingual Cloud Sales Operations Specialist

1 month ago

Toronto, Ontario, Canada BDO Full time

Putting People First, Every Day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a high priority on your personal and professional growth.

Your Opportunity

BDO Canada is looking for a Cloud Sales Operations Specialist to join the BDO Consulting Operations team and own the following responsibilities:

  • Leverage your ability to contribute to a fast-paced Cloud sales cycle, focused on acquiring, onboarding, and supporting our expanding customer base.
  • Provide pre-sales pricing and subscription support to BDO employees and customers on Microsoft CSP and Cloud-based Solutions, providing excellent customer service.
  • Participate in inbound sales activities.
  • Develop key knowledge of MS licensing programs.
  • Provide training and support to internal and external customers on Microsoft 365, Dynamics 365, and BDO Cloud offerings, including issues with configurations and implementations.
  • Act as a point of contact for new or existing clients and for the sales lifecycle, including preparing proposals, change orders, and onboarding of new clients.
  • Process and track orders, client invoicing, and reconciliations while working closely with other billing team members to ensure accuracy.
  • Develop sales propensity models, forecasting sales reports, and opportunity tracking.
  • Develop tools, processes, and research information necessary to evolve cloud operations.
  • Help drive programs that complement and extend the effectiveness of primary sales activities.
  • Prepare documents and report implementation status to engagement manager, including monthly reporting on key wins, losses, issues, barriers to success, and activities executed.
  • Additional administrative support and participation in special projects as required.

How Do We Define Success for Your Role?

  • You demonstrate BDO's core values through all aspects of your work: Integrity, Respect, and Collaboration.
  • You understand your client's industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high-quality work.
  • You identify, recommend, and are focused on effective service delivery to your clients.
  • You share in an inclusive and engaging work environment that develops, retains, and attracts talent.
  • You actively participate in the adoption of digital tools and strategies to drive an innovative workplace.
  • You grow your expertise through learning and professional development.

Your Experience and Education

  • Candidates have completed an undergraduate degree in Computer Science, Math, IT Management, Business, or a strong interest in technology with a willingness to learn and transition into a technology-related field.
  • You have 3-5 years of combined work experience and experience working in a professional service firm.
  • Proficient in MS Office Applications, and intermediate to advanced level proficiency in Excel (Must know formulas and macros).
  • You are passionate about cloud technology and have a willingness to learn new technologies.
  • You have practical knowledge of professional, effective telephone techniques and customer care.
  • You have excellent written and verbal communication skills.
  • You have strong problem-solving skills and attention to detail.
  • Attention to Detail Test: To demonstrate your keen eye for detail, please include the phrase 'Cloud Scrum 2023' at the beginning of your cover letter or resume. Applications without this phrase may not be considered.
  • You enjoy improving and taking ownership of processes.
  • You are able to prioritize with the flexibility to manage multiple tasks and variable workload.
  • Strong verbal and written skills in French and English.
  • The following are considered an asset: Experience in a previous business operations, customer service, and/or sales capacity; Experience with Microsoft or Cloud platforms; Experience with Finance and Line of Business systems; Understanding of IT and software business landscape.