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Sales Development Trainer
2 months ago
About Teleperformance
Teleperformance is a global leader in customer experience management and contact center outsourcing. With over 500,000 employees worldwide, we provide services in 300 languages and dialects, helping businesses deliver exceptional customer experiences.
Our Work Culture
We value integrity, respect, professionalism, innovation, and commitment. Our work environment is designed to foster growth, flexibility, and inclusivity. We believe in empowering our employees to make decisions, innovate, and excel in their roles.
Job Summary
We are seeking a dynamic Sales Development Trainer to join our team. As a Sales Development Trainer, you will be responsible for delivering internal training on Google Ads product suite, including Search, Display, YouTube, and Shopping. You will work closely with our Training Manager and Google PSA managers to develop and deliver product training programs based on needs analysis and new product launches.
Key Responsibilities
- Develop and deliver product training programs for internal stakeholders on Google Ads product suite.
- Collaborate with the Training Manager and Google PSA managers to align training programs with business objectives.
- Design and deliver training content that meets the needs of our internal stakeholders.
- Track and measure training results, providing insights to Operations Managers and Clients.
- Complete at least 1 call shadow per week.
- Deliver 2 progressive trainings per week +1 Microlearning session.
- Onboard new hire classes.
- Present Training updates and insights on a weekly basis.
- Complete training needs analysis on a quarterly basis.
Requirements
- BA/BS degree or equivalent practical experience.
- Min. 1 year of training experience in a sales-driven environment (inbound or outbound).
- Extensive knowledge of Google product offerings.
- Strong interest in delivering training in a classroom and remote setting.
- Ability to speak and write English fluently and idiomatically.
- Public speaking skills.
- Desirable experience working in a structured sales environment.
- Desirable an experienced trainer.
- Desirable project management skills.
What We Offer
- Established career path with self-assessments, virtual training, and guided curriculum.
- Robust career path with a full development plan and opportunities for growth.
- Paid 4 weeks training, 2 weeks leave.
- Continuous learning through progressive training.
- Competitive salary with incentive programs.
- Positive and supportive work environment.
- Weekly Friday socials, trivia nights, games, and movie outings.
- Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.
