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Client Success Advocate
1 month ago
We are seeking a highly motivated and customer-focused individual to join our team as a Client Success Representative. As a key member of our team, you will be responsible for providing exceptional support to our clients, ensuring their satisfaction and success with our platform.
Key Responsibilities- Provide world-class support to clients through various channels, including phone, email, and chat.
- Assist clients in resolving issues and answering questions related to our platform and services.
- Identify opportunities for account growth and upselling, and collaborate with internal teams to implement solutions.
- Develop and maintain strong relationships with clients, ensuring their needs are met and exceeded.
- Stay up-to-date with product knowledge and industry trends to provide expert advice and guidance to clients.
To be successful in this role, you will need:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong problem-solving skills and attention to detail.
- Experience in customer-facing roles, preferably in a software as a service environment.
- Post-secondary education or equivalent work experience.
We offer a competitive compensation package, including a stable schedule, paid wellness days, and opportunities for professional growth and development. Our team is passionate about delivering exceptional service and making a positive impact on our clients' businesses.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
