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Client Success Advocate
1 month ago
We are seeking a highly skilled Client Success Representative to join our team at HRdownloads. As a key member of our customer success team, you will be responsible for delivering exceptional support to our clients, ensuring their satisfaction and success with our platform.
Key Responsibilities- Provide world-class support to clients throughout their membership lifecycle, addressing their needs and concerns in a timely and professional manner.
- Offer phone-based instruction and technical support to clients on issues related to our platform or their use of available products or services.
- Identify opportunities for account upgrades, usage of services, and consulting services, scheduling calls with the appropriate departments to support improved usage and service.
- Act as a brand ambassador, striving to delight our clients in each interaction and build strong relationships.
- Handle a high volume of contact daily while adhering to established processes and ensuring seamless client experiences.
To be successful in this role, you will need to possess:
- Excellent customer service skills, with a passion for delivering high-quality support and exceeding client expectations.
- Strong technical skills, with the ability to learn and adapt to new systems and processes.
- Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Previous experience in a customer-facing role, preferably in a contact centre environment.
As a Client Success Representative at HRdownloads, you can expect:
- A competitive compensation package, including a base salary and performance-based bonuses.
- A comprehensive benefits program, including health, dental, and vision coverage.
- A generous paid time off policy, including vacation days, sick leave, and holidays.
- Opportunities for professional growth and development, including training and mentorship programs.
- A dynamic and supportive work environment, with a focus on collaboration and teamwork.
At HRdownloads, we are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We believe in the importance of work-life balance and offer flexible work arrangements to support our employees' needs. If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity.
