Client Success Advocate

4 weeks ago


London, Ontario, Canada Citation Canada Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Client Success Representative. As a key member of our team, you will be responsible for providing exceptional support to our clients, ensuring their satisfaction and success with our platform.

Key Responsibilities
  • Provide world-class support to clients through various channels, including phone, email, and chat.
  • Act as a brand ambassador, promoting our platform and services to clients and stakeholders.
  • Identify opportunities for account growth and upselling, collaborating with internal teams to drive business results.
  • Develop and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
  • Stay up-to-date with industry trends and best practices, applying knowledge to improve client outcomes.
Requirements
  • Proven customer service experience, with a strong track record of delivering exceptional results.
  • Excellent communication and interpersonal skills, with the ability to build rapport with clients and stakeholders.
  • Technologically savvy, with experience using CRM software and other tools.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Post-secondary education or equivalent work experience.
What We Offer
  • A competitive compensation package, including bonuses and benefits.
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A comprehensive training program, ensuring you have the skills and knowledge needed to succeed in the role.
  • A recognition and rewards program, celebrating individual and team achievements.
Why Join Us?

Citation Canada is a leading provider of HR solutions, recognized for our commitment to excellence and customer satisfaction. As a member of our team, you will have the opportunity to work with a talented and dedicated group of professionals, driving business results and making a meaningful impact on our clients' success.



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