Customer Service Representative
1 week ago
We are seeking a highly skilled Customer Service Representative to join our team at Our Daily Bread Ministries Canada. This role involves providing exceptional customer service to individuals and groups across Canada, promoting our Christian resources and engaging with the public in a professional manner.
Job SummaryThis is a full-time, permanent position that requires fluency in both French and English. The successful candidate will be responsible for answering incoming phone calls and emails, processing mail-in orders and donations, and providing information on our products. They will also be expected to interact with customers via social media platforms, respond to questions and comments on our Facebook page, and assist with outreach functions.
Key Responsibilities- Respond to incoming phone calls and emails, analyzing requests and entering customer information into our database.
- Process mail-in orders and donations, ensuring accurate and efficient handling of customer inquiries.
- Provide information on our products and services, responding to customer inquiries and resolving issues promptly.
- Interact with customers via social media platforms, including Facebook, Twitter, and other relevant channels.
- Assist with outreach functions, including table displays at local Christian community events and churches.
To be considered for this role, you must have:
- Fluency in both French and English.
- A secondary school degree or diploma.
- Experience in customer service or telephone service.
- Excellent communication and interpersonal skills.
- Able to work in a fast-paced environment and meet deadlines.
As a member of our team, you will enjoy a competitive salary of $19.50 per hour, paid bi-weekly. You will also receive comprehensive benefits, including dental care, extended health care, paid time off, and RRSP matching.
Work EnvironmentThis is a permanent, full-time position that requires working 8-hour shifts, Monday to Friday, with occasional weekend shifts as needed. The ideal candidate will be able to work independently and as part of a team, with excellent communication and problem-solving skills.
How to ApplyIf you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your cover letter and resume to us, along with any additional materials that demonstrate your qualifications and experience.
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