Customer Service Representative
1 week ago
Goodwill Industries, Ontario Great Lakes is a leading non-profit organization committed to changing lives and communities through the power of work.
We welcome all backgrounds, knowledge, abilities, and perspectives. Our mission-driven organization strives to create a workplace which is welcoming and respectful to all where every employee and member feels valued and supported.
Mission and VisionOur mission: Changing Lives and communities through the power of work.
Vision: Everyone is working and thriving in sustainable communities.
We uphold our values:
- Inclusion: Embracing all people equally
- Compassion: Serving with heart
- Aspiring Workforce: Together changing lives through the power of work
- Respect: Embracing diversity, upholding all people with dignity and trust
- Empathy: Ability to walk in each other's shoes
A competitive compensation package includes:
- Benefits (dental/health) available for full-time and some part-time positions (based on hours worked)
- Registered Pension Plan opportunity for various roles
- Employee discount at retail locations
We offer exciting career training and coaching:
- Equitable access to skills training & coaching, scholarships, and educational credentials
Supportive Life and Work Opportunities:
- Personal and professional development support with Life Coach & Employee Assistance Program
- Work-life balance (we provide flexibility in scheduling your shifts)
- Building a workforce which reflects the diversity of the communities in which we live
This role involves:
- Providing world-class customer service by helping customers, answering questions, and sharing your passion for our mission when greeting donors
- Sorting donations into Goodwill's categories for processing
- Maintaining accurate daily counts of donors
- Maintaining acceptable product standards
- FOLLOWING GOODWILL'S POLICIES AND HEALTH & SAFETY GUIDELINES
- Contributing to teamwork with added activities
- Helping to keep the donor area look clean, organized and safe
We're seeking individuals with:
- Enthusiasm: excited to work with other people and teams
- Flexibility: able to work at various times, including days, evenings, and weekends
- Any experience is welcome—we will help coach you to gain these workplace skills
- Communication: effectively speaking with and listening to team members and customers to create a positive workplace
- Problem-solving: finding solutions to problems, being accurate, and using simple math such as counting, adding and subtraction
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