Customer Service Representative

1 week ago


Windsor, Ontario, Canada Goodwill Industries Canada Full time
About Us

Goodwill Industries, Ontario Great Lakes is a leading non-profit organization committed to changing lives and communities through the power of work.

We welcome all backgrounds, knowledge, abilities, and perspectives. Our mission-driven organization strives to create a workplace which is welcoming and respectful to all where every employee and member feels valued and supported.

Mission and Vision

Our mission: Changing Lives and communities through the power of work.
Vision: Everyone is working and thriving in sustainable communities.

We uphold our values:

  • Inclusion: Embracing all people equally
  • Compassion: Serving with heart
  • Aspiring Workforce: Together changing lives through the power of work
  • Respect: Embracing diversity, upholding all people with dignity and trust
  • Empathy: Ability to walk in each other's shoes
What We Offer

A competitive compensation package includes:

  • Benefits (dental/health) available for full-time and some part-time positions (based on hours worked)
  • Registered Pension Plan opportunity for various roles
  • Employee discount at retail locations

We offer exciting career training and coaching:

  • Equitable access to skills training & coaching, scholarships, and educational credentials

Supportive Life and Work Opportunities:

  • Personal and professional development support with Life Coach & Employee Assistance Program
  • Work-life balance (we provide flexibility in scheduling your shifts)
  • Building a workforce which reflects the diversity of the communities in which we live
About the Role

This role involves:

  • Providing world-class customer service by helping customers, answering questions, and sharing your passion for our mission when greeting donors
  • Sorting donations into Goodwill's categories for processing
  • Maintaining accurate daily counts of donors
  • Maintaining acceptable product standards
  • FOLLOWING GOODWILL'S POLICIES AND HEALTH & SAFETY GUIDELINES
  • Contributing to teamwork with added activities
  • Helping to keep the donor area look clean, organized and safe
What We're Looking For

We're seeking individuals with:

  • Enthusiasm: excited to work with other people and teams
  • Flexibility: able to work at various times, including days, evenings, and weekends
  • Any experience is welcome—we will help coach you to gain these workplace skills
  • Communication: effectively speaking with and listening to team members and customers to create a positive workplace
  • Problem-solving: finding solutions to problems, being accurate, and using simple math such as counting, adding and subtraction
Career Growth Opportunities

Grow Your Career in Similar Roles:

  • Retail Production Associate
  • Retail Sales Associate
  • Keyholder
  • Shift Supervisor
  • Assistant Manager
  • Store Manager


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