Customer Service Representative for Luxury Automotive Experiences

1 week ago


Windsor, Ontario, Canada Menzies Automotive Group Full time
About Menzies Automotive Group

Menzies Automotive Group is a leading restoration parts supplier in Canada, dedicated to providing premier quality products and services to consumers. Our team of experts uses state-of-the-art technology and employs the most dedicated professionals to deliver exceptional results.

Job Description

This Brand Ambassador/Admin Role will be responsible for delivering premium customer experiences to clients from throughout Canada. As a key member of our team, you will play a vital role in resolving customer issues, communicating effectively with customers, and providing knowledgeable support to ensure seamless shopping experiences.

Main Responsibilities:
  • Investigate and resolve a wide range of customer issues in a timely and effective manner.
  • Communicate effectively with customers via phone, email, or live chat to assist with building shopping carts, tracking orders, and managing pickup requests.
  • Provide knowledgeable support to customers in-store, answering questions and facilitating a seamless shopping experience.
  • Organize and compile data for ownership and upper management review, ensuring insights are actionable.
  • Actively listen to customers, leveraging expertise and creativity to explore product offerings and support purchasing decisions.
  • Thrive in a fast-paced environment, consistently meeting and exceeding sales goals.
  • Discuss product features and benefits while employing professional service and sales techniques to ensure customer satisfaction.
Requirements:
  • 3+ years of sales or customer service experience in a fast-paced environment.
  • College diploma/university degree required.
  • Knowledge in the automotive industry a plus.
  • Ability to handle a fast-paced environment while delivering a great customer experience.
  • Strong verbal and written communication skills.
  • Adaptability - able to receive feedback in an open and forward-thinking way to adjust to ever-changing demands and situations.
About the Opportunity

This is a part-time permanent position with a competitive salary of $19-$20 per hour. The schedule includes Monday to Friday with occasional weekends as needed. Ability to commute to Windsor, ON N8X 1H4 is preferred.

Why Work with Us?

Menzies Automotive Group is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, and we employ a diverse workforce. If you are looking for a meaningful career where you can support customers and business needs with commitment and care, we encourage you to apply.



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