Hotel Reservation Specialist
2 weeks ago
Reservations Agent
The Reservations Agent is a key member of our team at the Fantasyland Hotel, responsible for delivering exceptional customer service and ensuring a seamless guest experience.
Key Responsibilities:
- Manage incoming reservations calls and respond to guest inquiries in a timely and professional manner.
- Provide detailed information on room rates, amenities, and packages offered by the hotel, as well as general information about the mall and its attractions.
- Process arrivals lists daily, checking for errors, packages, room blocks, and duplicate bookings.
- Post and refund deposits, prepare confirmation letters and registration cards, and perform other duties as required.
- Collaborate with colleagues to ensure efficient and effective guest service.
Requirements:
- Previous experience in customer service or a related field.
- Excellent communication and problem-solving skills.
- Proficiency in Microsoft Office programs, including Word, Excel, and Outlook.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Flexibility to work evenings, weekends, holidays, and shift work.
Terms of Employment:
- This is a part-time position requiring a flexible schedule.
- Must be able to pass a basic security clearance.
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