Hotel Reservation Specialist

2 weeks ago


Edmonton, Alberta, Canada Fantasyland Hotel Full time

Reservations Agent

The Reservations Agent is a key member of our team at the Fantasyland Hotel, responsible for delivering exceptional customer service and ensuring a seamless guest experience.

Key Responsibilities:

  • Manage incoming reservations calls and respond to guest inquiries in a timely and professional manner.
  • Provide detailed information on room rates, amenities, and packages offered by the hotel, as well as general information about the mall and its attractions.
  • Process arrivals lists daily, checking for errors, packages, room blocks, and duplicate bookings.
  • Post and refund deposits, prepare confirmation letters and registration cards, and perform other duties as required.
  • Collaborate with colleagues to ensure efficient and effective guest service.

Requirements:

  • Previous experience in customer service or a related field.
  • Excellent communication and problem-solving skills.
  • Proficiency in Microsoft Office programs, including Word, Excel, and Outlook.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Flexibility to work evenings, weekends, holidays, and shift work.

Terms of Employment:

  • This is a part-time position requiring a flexible schedule.
  • Must be able to pass a basic security clearance.


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