Hotel Reservation Specialist

4 weeks ago


Edmonton, Alberta, Canada Fantasyland Hotel Full time

Reservations Agent

The Reservations Agent is a key member of our team at the Fantasyland Hotel, responsible for delivering exceptional customer service and ensuring a seamless guest experience.

Key Responsibilities:

  • Manage incoming reservations calls and respond to guest inquiries in a timely and professional manner.
  • Provide detailed information on room rates, amenities, and packages offered by the hotel, as well as general information about the mall and its attractions.
  • Prepare and print daily arrivals lists, checking for errors and discrepancies.
  • Process deposits, prepare confirmation letters and registration cards, and perform other administrative tasks as required.
  • Collaborate with colleagues to ensure efficient and effective guest service.

Requirements:

  • Previous experience in customer service or a related field.
  • Excellent communication and problem-solving skills.
  • Proficiency in Microsoft Office programs, including Word, Excel, and Outlook.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive compensation package.


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