Patient Advocate Coordinator

2 weeks ago

Vancouver, British Columbia, Canada Innomar Strategies Full time
About the Role

We are seeking a highly skilled and experienced Field Case Manager to join our team at Innomar Strategies. As a key member of our organization, you will play a critical role in ensuring the seamless delivery of our services to healthcare professionals and patients.

Key Responsibilities
  • Establish and maintain strong relationships with physicians and their staff, serving as a single point of contact for program-related inquiries and support.
  • Provide education and training to physicians and their staff on various program services, ensuring they have a comprehensive understanding of our offerings.
  • Develop and implement therapy guidelines to manage physician expectations and ensure timely reimbursement.
  • Review patient charts to complete necessary paperwork and obtain coverage, ensuring accurate and efficient processing.
  • Assist medical directors in completing Special Authorization (SA) forms, enrollment forms, prescription renewals, and other documentation.
  • Provide ongoing updates to physicians on their patients, ensuring timely and effective communication.
  • Customize current program elements to meet the needs of assigned physicians, adjusting based on in-clinic and remote MD requirements.
  • Identify areas for risk and foster proactive, continued quality improvement, ensuring the highest level of patient care.
  • Collaborate with cross-functional teams to coordinate the patient journey, ensuring seamless transitions and optimal outcomes.
  • Participate in scheduled physician meetings with sales representatives, providing expert insights and support.
  • Attend Continuous Medical Education events and report new activities, staying up-to-date on the latest industry developments.
  • Regularly travel to various physician offices, providing in-person support and education.
  • Report adverse events and perform ad-hoc duties as assigned.
Requirements
  • Registered nurse (RN) or related degree (pharmacists, science degrees) or equivalent transferable skills.
  • Experience in public or private third-party reimbursement arena or pharmaceutical sales experience, managed care, or clinical support, or related experience an asset.
  • Bilingualism is an asset (requirement for province of Quebec).
  • Previous Case Manager experience an asset.
  • Basic CCPE an asset.
  • Exceptional customer service and interpersonal skills.
  • Ability to manage multiple tasks and priorities at once.
  • Comprehension of medical terminology.
  • Strong analytical and organizational skills.
  • Ability to analyze current enrollment volume by MD.
  • Ability to engage with a physician and his/her staff as a trusted and well-informed medical counterpart.
  • Excellent time management skills & sense of urgency.
  • Ability to collaborate effectively with program associates.
  • Ability to work autonomously in a remote setting.
  • Ability to communicate effectively both orally and in writing and in both English and French (oral and written) for the Quebec and New Brunswick Provinces.
  • Detail and result-oriented.
  • Ability to adapt to change and ambiguity.
  • Strong computer skills and knowledge of Microsoft Office.
  • Ability to attend Continuous Healthcare Education (CHE) events with HCPs, which may occur outside regular business hours.
  • Hold and maintain a valid, non-expired, unrestricted driver's license and possess a car.
  • Adhere to Performance Standards and Procedures required by the program.
  • Must have a private, dedicated home office space that accommodates equipment supplied by Innomar Strategies.
About Cencora

Cencora is a leading healthcare organization dedicated to creating healthier futures for individuals and communities. We offer a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness, including support for working families, training programs, and professional development resources.

We are committed to fostering a highly inclusive culture that supports our team members' ability to live with purpose every day. Our benefits package includes medical, dental, and vision care, as well as a range of additional perks and resources to promote overall well-being.

Working at Innomar Strategies

We are proud to be affiliated with Innomar Strategies, a leading healthcare organization dedicated to delivering innovative solutions to the pharmaceutical industry. As a member of our team, you will have the opportunity to work with a talented and diverse group of professionals who share a passion for improving healthcare outcomes.

Our company culture is built on a foundation of collaboration, innovation, and excellence. We are committed to providing our team members with the resources and support they need to succeed in their roles and achieve their career goals.

We offer a range of benefits and perks to support our team members' overall well-being, including flexible work arrangements, professional development opportunities, and a comprehensive benefits package.

Join our team and be part of a dynamic and growing organization that is dedicated to making a positive impact in the healthcare industry.

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