Bilingual Call Centre Representative

3 weeks ago


Montreal, Quebec, Canada Black & McDonald Full time

About This Role

The Centralized Call Centre Representative is a key member of our team, responsible for supporting work order creation for the FMO and Service departments. This role requires effective communication and problem-solving skills to deliver high-quality facility services to our customers.

Key Responsibilities

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Maintain and monitor the work database of the Computerized Maintenance Management System (CMMS)
  • Work collaboratively with colleagues to ensure seamless service delivery

Requirements

  • Fully bilingual in English and French
  • 2-3 years of related call centre, customer service, or dispatching experience
  • Ability to work independently with minimal supervision

What We Offer

  • Competitive pay
  • Paid training at our Montreal location
  • Medical and dental benefits after 6-month probation period

Why Join Us

At Black & McDonald, we value our employees and offer a collaborative and supportive work culture. We invest in ongoing training and development, and offer opportunities for growth and advancement.



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