Bilingual Representative
3 weeks ago
Are you a customer service enthusiast with a passion for languages? Do you thrive in fast-paced environments and enjoy helping others? We're seeking a skilled Bilingual Representative to join our Employee Service Center team at ADP.
About the RoleAs an Employee Service Center Bilingual Representative, you'll be the first point of contact for our clients, providing exceptional support and resolving issues in a timely manner. You'll work closely with our payroll and HR teams to ensure seamless service delivery and maintain a high level of customer satisfaction.
Key Responsibilities- Respond to client inquiries and resolve issues using troubleshooting techniques and client service skills.
- Document all inquiries into our CRM solution (Siebel) and ensure proper follow-up to meet service level agreements.
- Communicate effectively with clients, providing knowledge on HR, payroll, time and attendance, and security management.
- Act as an internal expert for comprehensive services and identify opportunities for improvement.
- Collaborate with cross-functional teams to ensure efficient issue resolution and client satisfaction.
- 2 years' experience in customer service or HR administration.
- ADP product knowledge is an asset.
- Intermediate internet and MS Office skills required.
- Experience in a call center environment or client-facing role.
- Excellent communication and problem-solving skills.
- Ability to work effectively in a fast-paced environment and meet deadlines.
- English/French bilingualism is mandatory.
- Focus on your mental health and well-being with our support programs.
- Join a company committed to giving back and making a positive impact on our communities.
- Knowledge to help you grow with ongoing training and development opportunities.
- Balance work and personal time with flexibility to integrate work into your everyday life.
- Go global with opportunities to network and collaborate with teams around the world.
Ready to take your career to the next level? Apply now to become an Employee Service Center Bilingual Representative at ADP.
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