Bilingual Call Centre Representative

4 weeks ago


Montreal, Quebec, Canada Black & McDonald Full time

About This Opportunity

The Centralized Call Centre Representative reports to the Call Centre Supervisor, supporting work order creation for the FMO and Service departments to ensure high-quality facility services to customers. This role responds effectively to serve customers by determining requirements, answering inquiries, and resolving problems, fulfilling requests, and maintaining the work database of the Computerized Maintenance Management System (CMMS).

Key Responsibilities

  • Support work order creation for FMO and Service departments
  • Respond to customer inquiries and resolve problems
  • Maintain CMMS work database
  • Communicate effectively with customers and colleagues

Requirements

  • Fully bilingual in English and French
  • Professional demeanour at all times
  • Ability to cope under pressure and maintain focus
  • Positive image and motivates colleagues
  • Embraces change and adopts new practices

Work Experience Requirements

2-3 years of related call centre, customer service, or dispatching experience

Skills and Abilities

  • Effective communication and problem-solving skills
  • Ability to work independently with minimal supervision
  • Proficient in Microsoft Office, including Excel, Outlook, and SharePoint

Benefits

  • Competitive pay
  • Medical and dental benefits after 6-month probation period
  • Option to contribute to voluntary pension plan after 6-month probation period
  • Opportunity to enhance professional and technical skills

About Black & McDonald

Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.



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