Bilingual Call Centre Representative
2 weeks ago
About This Opportunity
The Centralized Call Centre Representative reports to the Call Centre Supervisor, supporting work order creation for the FMO and Service departments to ensure high-quality facility services to customers. This role responds effectively to serve customers by determining requirements, answering inquiries, and resolving problems, fulfilling requests, and maintaining the work database of the Computerized Maintenance Management System (CMMS).
Key Responsibilities
- Support work order creation for FMO and Service departments
- Respond to customer inquiries and resolve problems
- Maintain CMMS work database
- Communicate effectively with customers and colleagues
Requirements
- Fully bilingual in English and French
- Professional demeanour at all times
- Ability to cope under pressure and maintain focus
- Positive image and motivates colleagues
- Embraces change and adopts new practices
Work Experience Requirements
2-3 years of related call centre, customer service, or dispatching experience
Skills and Abilities
- Effective communication and problem-solving skills
- Ability to work independently with minimal supervision
- Proficient in Microsoft Office, including Excel, Outlook, and SharePoint
Benefits
- Competitive pay
- Medical and dental benefits after 6-month probation period
- Option to contribute to voluntary pension plan after 6-month probation period
- Opportunity to enhance professional and technical skills
About Black & McDonald
Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
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Bilingual Call Centre Representative
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Montreal, Quebec, Canada Black & McDonald Full timeAbout This OpportunityThe Centralized Call Centre Representative (bilingual) reports to the Call Centre Supervisor. Their primary focus is to support work order creation for the FMO and Service departments to ensure the delivery of high-quality facility services to our customers. This position will respond effectively to serve customers by determining...
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Montreal, Quebec, Canada Black & McDonald Full timeAbout This OpportunityThe Centralized Call Centre Representative (bilingual) reports to the Call Centre Supervisor. Their primary focus is to support work order creation for the FMO and Service departments to ensure the delivery of high-quality facility services to our customers. This position will respond effectively to serve customers by determining...
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