Bilingual Call Centre Representative
4 weeks ago
About This Role
The Centralized Call Centre Representative reports to the Call Centre Supervisor and is responsible for supporting work order creation for the FMO and Service departments. This position requires effective communication to serve customers by determining requirements, answering inquiries, and resolving problems.
Key Responsibilities
- Respond to customer inquiries and resolve issues
- Maintain and monitor the work database of the Computerized Maintenance Management System (CMMS)
- Work independently with minimal supervision to perform daily tasks
- Meet performance standards and maintain a professional demeanor at all times
Requirements
- Fully Bilingual in English and French
- 2-3 years of related call centre, customer service, or dispatching experience
- Ability to type a minimum of 50 WPM accurately
Benefits
- Competitive pay
- Medical and dental benefits after 6-month probation period
- Option to contribute to our voluntary pension plan after 6-month probation period
About Black & McDonald
Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
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