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Hotel Business Development Executive

2 months ago


Port Hope, Ontario, Canada Hampton Inn by Hilton Port Hope Full time

About the Opportunity:

The Sales Manager - Multi Property is responsible for achieving hotel revenue, profit, and customer satisfaction goals by securing new business and coordinating the execution of the business with other departments.

Key Responsibilities:

  • Achieve established room night, meeting room, and sales call quotas through proactive solicitation and qualification of existing and new business.
  • Develop new customer partnerships and nurture existing relationships to drive revenue growth.
  • Accurately confirm all bookings, quotes, and negotiate rates while adhering to hotel rate structure, credit policies, and general hotel policies and procedures.
  • Assist in booking and finalizing catering contracts.
  • Proactively work with hotel Brand sales colleagues to increase account share.
  • Maintain an up-to-date accurate client file, database, and tracking system.
  • Research markets to identify potential sources of business and increase market share.
  • Responsible for full market knowledge as it relates to competitors and industry trends.
  • In close contact with the client or group while in house to ensure satisfaction and also to enable re-solicitation for future business.
  • Involved with guest feedback to maintain product need and standard of hotel performance.
  • Produces and implements quarterly action plan to achieve weekly activities quotas and annual revenue goal.
  • Participates in formulation of annual Sales Plan.
  • Ensure excellent lines of communication interdepartmentally.
  • Attend related tradeshows and conducts sales trips as required to find new business and manage existing partnerships.
  • Conducts site tours for clients.
  • Community involvement – attend appropriate community functions and become part of local business organizations.
  • Prepare sales reports and attend regular sales meetings.
  • Participate in the weekly Manager on duty program.
  • Other duties as assigned by the Director of Sales.

Competencies We Are Seeking:

  • Good understanding of hotel operations and is passionate about the industry.
  • Minimum of 2 years of Hotel Sales Manager experience.
  • Hilton and Choice brand experience, along with experience with Delphi is an asset.
  • Hotel operations experience with an understanding on how business is contracted through various sales channels (end user, intermediaries) is an asset.
  • Is an aggressive self-starter with strong ability to build rapport with guests and potential clients.
  • Self-motivated, decisive, responsible, and driven to achieve goals.
  • Strong interpersonal skills, exceptional oral and written communication skills.
  • Excellent selling, relationship building, and organizational skills with a High degree of professionalism and dedication.
  • Good understanding and technical knowledge of various social media channels.
  • Ability to meet both short-term and long-term business goals.
  • Effective decision-making skills and can choose a course of action best suited to the customer.
  • Proven problem-solving skills and encourage new innovative solutions when appropriate.
  • Experience in using sales, catering, and PMS systems.
  • Working knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Ability to work flexible hours and meet the demands of the changing environment.