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Senior Revenue Operations Manager
2 months ago
At Rewind Software, we're on a mission to revolutionize the way businesses approach revenue growth. As a Senior Revenue Operations Manager, you'll play a critical role in driving our success by leveraging your expertise in data analysis, revenue modeling, and process optimization.
Key Responsibilities:- Establish and maintain sales processes and workflows to ensure efficiency and effectiveness in lead management, pipeline progression, and deal closure.
- Analyze customer support data and processes to identify trends, areas for improvement, and opportunities to enhance service quality.
- Develop and maintain dashboards and reports to provide stakeholders with clear visibility into sales performance, customer support metrics, and revenue trends.
- Owning the data infrastructure, reporting, and analytics across the revenue teams, ensuring data accuracy and integrity.
- Monitoring and reporting on key processes and KPIs, leveraging this data to produce decks and reporting used for key internal meetings, OKRs, QBRs, Operations, Board, and Team meetings.
- Optimizing revenue team workflows and tools to enhance productivity and optimize performance metrics.
- Managing a robust technology stack, including Salesforce CRM, Hubspot, SalesLoft, Sweep, Gong, ZoomInfo, Zendesk, Ada, PartnerStack, and more.
- Remaining educated on revenue operations trends and best practices, inclusive of implementing AI to optimize personal, team, and company efficiency.
- Ensuring all systems are integrated and functioning properly to support seamless data flow and accurate reporting while working cross-functionally with teams supporting other critical tools such as Metabase and Hubspot.
- Documenting procedures, guidelines, and best practices to facilitate knowledge sharing and onboarding of new team members.
- Working cross-functionally with the Marketing, Finance, and Data teams to ensure data consistency and be a key contributor to the annual planning/modelling process.
- Providing mentorship and guidance to junior members of the Revenue Operations team.
- Fostering a culture of operational excellence and continuous improvement across the organization.
- Leading special projects related to scaling operations, process automation, or system integrations.
- At least 5 years of experience in Revenue Operations, Sales Operations, or a similar role within a SaaS environment with a proven track record of driving revenue growth and process improvements in a high-growth company.
- Strong understanding of SaaS business models, sales cycles, and metrics (ARR, CAC, CLTV, etc.).
- Proficiency in Salesforce CRM, marketing automation tools, and analytics platforms.
- Exceptional analytical skills with the ability to translate data into actionable insights.
- Strong leadership and project management skills, with experience managing cross-functional initiatives.
- Excellent communication and interpersonal skills with the ability to influence stakeholders at all levels.
- Experience leading and managing a small team.
- Flexible working hours.
- Employee stock options.
- Health benefits.
- 3 weeks vacation.
- 7 life leave days.
- 2 Level Up days for professional development.
- 1 volunteer day.
- Summer hours (off every other Friday from June - September) and office closed during the holiday break in December.
- 4 week sabbatical after 4 years with us.
- Paid parental leave.
- $5000/year professional development allowance (you can take courses, buy books, attend conferences, cover certifications, etc).
- $1000/year wellness/home office allowance.
Rewind Software is committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career. We value how each new hire is an opportunity for us to bring in a different perspective, and we are always eager to further diversify our company. We strongly encourage candidates of all different backgrounds and identities to apply.