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Customer Service Representative | Sydney, Nova Scotia
2 months ago
Job Title: Customer Service Representative
Location: Sydney, Nova Scotia
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, resolving their queries and issues in a timely and professional manner.
Responsibilities:
- Handle inbound calls from customers, responding to their queries and resolving their issues in a timely and professional manner.
- Provide information and support to customers regarding our products and services.
- Responsible for meeting or exceeding customer satisfaction targets.
- Work collaboratively with other teams to resolve complex customer issues.
- Maintain accurate records of customer interactions and update the database accordingly.
Requirements:
- High school diploma or equivalent required.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
- Able to maintain confidentiality and handle sensitive information with discretion.
Salary: $45,000 - $55,000 per annum, depending on experience.
Benefits:
- Competitive salary and benefits package.
- Opportunities for career advancement and professional growth.
- Recognition and rewards for outstanding performance.
- Comprehensive training program to enhance your skills and knowledge.
About Us:
Mass Markets is a leading provider of business process outsourcing services. We pride ourselves on delivering exceptional customer experiences and building long-term relationships with our clients. Our company culture values teamwork, innovation, and continuous improvement.
