IT Product Manager and Strategic Business Leader
2 days ago
We are seeking a skilled IT Product Manager to join our team at Sunwing Vacations. As a key member of our technology team, you will play a crucial role in driving the commercial success of our Contact Centre technology within the Genesys CcaaS Platform.
About the Role:
- Create and champion product visions and strategies that meet customer needs and drive business growth.
- Develop high-level project plans and prioritize tasks with stakeholders to ensure seamless execution.
- Maintain a product roadmap, communicating updates to internal and external audiences.
- Serve as a product advocate and provide technical guidance for Genesys Cloud solutions.
- Collaborate with cross-functional teams to ensure smooth implementation and strategy alignment.
- Work within an Agile framework, creating and managing Scrum work items and leading ceremonies.
- Coordinate with Developers, Business Analysts, and QA teams to deliver software on a Sprint-driven cadence.
- Manage parallel projects and provide mentorship and leadership within the Stream.
- Support technology upgrade projects and understand software architecture and infrastructure concepts.
- Coordinate product releases and lifecycle changes with various teams.
- Act as the main point of contact for all issues related to the Stream and its products.
- Serve as the key Subject Matter Expert, working closely with technical resources to resolve issues.
- Prioritize issues based on urgency, impact, and risks, and work to mitigate persistent issues.
- Manage telecom resource requirements, balancing tactical and strategic demands.
- Implement IT continuous improvement programs and manage strategic relationships with IT product and service providers.
- Provide technical expertise for tactical and operational initiatives and ensure appropriate IT infrastructure.
About You:
- College diploma or University degree in a related field.
- 3-5 years of experience in Product Management, Project Management, and Software Development.
- Strong analytical, organizational, and multitasking skills.
- Excellent communication, documentation, and presentation skills.
- Ability to lead and inspire teams, influencing stakeholders across various levels.
- Familiarity with Agile SDLC frameworks and Scrum methodologies.
- Technical proficiency with APIs, Micro-service architectures, and SQL databases.
- In-depth knowledge of the Genesys CcaaS Platform and related technologies.
What We Offer:
- An estimated salary range of $80,000 - $110,000 per year, depending on experience.
- Hybrid work opportunities, allowing for flexibility and work-life balance.
- Great travel perks and vacation packages.
- A comprehensive benefits package, including health, dental, and vision coverage.
- A RRSP matching program and other retirement savings options.
- Growth opportunities and career advancement within Sunwing Vacations.
- A dynamic and collaborative workspace, equipped with modern amenities.
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