IT Product Manager and Strategic Business Leader

2 days ago


Etobicoke, Canada Sunwing Full time
Unlock Career Advancement in IT with Sunwing Vacations

We are seeking a skilled IT Product Manager to join our team at Sunwing Vacations. As a key member of our technology team, you will play a crucial role in driving the commercial success of our Contact Centre technology within the Genesys CcaaS Platform.

About the Role:

  1. Create and champion product visions and strategies that meet customer needs and drive business growth.
  2. Develop high-level project plans and prioritize tasks with stakeholders to ensure seamless execution.
  3. Maintain a product roadmap, communicating updates to internal and external audiences.
  4. Serve as a product advocate and provide technical guidance for Genesys Cloud solutions.
  5. Collaborate with cross-functional teams to ensure smooth implementation and strategy alignment.
  6. Work within an Agile framework, creating and managing Scrum work items and leading ceremonies.
  7. Coordinate with Developers, Business Analysts, and QA teams to deliver software on a Sprint-driven cadence.
  8. Manage parallel projects and provide mentorship and leadership within the Stream.
  9. Support technology upgrade projects and understand software architecture and infrastructure concepts.
  10. Coordinate product releases and lifecycle changes with various teams.
  11. Act as the main point of contact for all issues related to the Stream and its products.
  12. Serve as the key Subject Matter Expert, working closely with technical resources to resolve issues.
  13. Prioritize issues based on urgency, impact, and risks, and work to mitigate persistent issues.
  14. Manage telecom resource requirements, balancing tactical and strategic demands.
  15. Implement IT continuous improvement programs and manage strategic relationships with IT product and service providers.
  16. Provide technical expertise for tactical and operational initiatives and ensure appropriate IT infrastructure.

About You:

  • College diploma or University degree in a related field.
  • 3-5 years of experience in Product Management, Project Management, and Software Development.
  • Strong analytical, organizational, and multitasking skills.
  • Excellent communication, documentation, and presentation skills.
  • Ability to lead and inspire teams, influencing stakeholders across various levels.
  • Familiarity with Agile SDLC frameworks and Scrum methodologies.
  • Technical proficiency with APIs, Micro-service architectures, and SQL databases.
  • In-depth knowledge of the Genesys CcaaS Platform and related technologies.

What We Offer:

  • An estimated salary range of $80,000 - $110,000 per year, depending on experience.
  • Hybrid work opportunities, allowing for flexibility and work-life balance.
  • Great travel perks and vacation packages.
  • A comprehensive benefits package, including health, dental, and vision coverage.
  • A RRSP matching program and other retirement savings options.
  • Growth opportunities and career advancement within Sunwing Vacations.
  • A dynamic and collaborative workspace, equipped with modern amenities.


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