Customer Acquisition and Retention Specialist
2 weeks ago
At LUS Brands, we're committed to empowering individuals to love and accept themselves. As a Toronto-based direct-to-consumer hair care brand backed by top VCs and angel investors, our mission is to encourage people to genuinely love their unique beauty.
We've shipped over 6 million bottles of innovative hair care products worldwide since launching in 2017, earning thousands of 5-star reviews. Our goal is to grow customer lifetime value (LTV) through effective consumer-first activation strategies across the user journey.
This role, reporting directly to the VP of Growth Marketing, will be foundational in developing ongoing strategies for LUS customer activation and loyalty. You'll partner closely with cross-functional teams to optimize user touchpoints, implement new lifecycle campaigns, and measure performance analytics for the program.
About the Role- Design and execute consumer-first activation strategies across the user journey
- Partner with cross-functional teams to optimize user touchpoints and develop ongoing strategy for LUS customer activation and loyalty
- Implement and iterate new lifecycle campaigns and measure performance analytics for the program
- Execute, iterate, and optimize CRM campaigns across current channels
- Test and expand into new lifecycle touchpoints and channels
- Implement performance targets for CRM campaigns, channels, segments, etc.
- Build customer segmentation and user journey strategies, measure, and optimize KPIs
- Own email calendar and creative briefing process for campaign materials
- Collaborate across marketing channels to leverage content, campaign themes, messaging, etc., for improved performance and cohesive efforts
- Launch regular testing to continue optimizing core campaign metrics
- Share regular insights with channel owners and key business stakeholders
- Develop monthly CRM forecasts for both revenue, channel KPIs, and segment list growth
The ideal candidate has at least 5 years of experience managing a CRM program for a DTC eCommerce brand. They should have proven success in customer engagement and retention tactics that increased customer LTV and lifecycle KPIs (reduced churn, increased order value, and frequency).
A strong analysis and analytical skills are essential, along with hands-on experience in platforms like ESP (Klaviyo, Braze), GA, and Shopify. Excellent communication and presentation skills, as well as the ability to multi-task in a fast-paced, data-driven environment, are also required.
Salary Range:$90,000 - $120,000 per year, depending on experience
-
E-Store and Retention Operations Specialist
2 weeks ago
Mississauga, Ontario, Canada OSL Retail Services Full timeAt OSL Retail Services, we're committed to providing exceptional customer experiences. As a Senior E-Store and Retention Operations Specialist, you'll play a vital role in shaping the future of our business.About the RoleWe're seeking an experienced professional to join our team in this dynamic position. Your primary responsibility will be to oversee the...
-
Business Acquisitions and Billing Specialist
4 days ago
Mississauga, Ontario, Canada CEI Fleet Collision and Safety Full timeAbout the RoleWe are seeking a highly skilled Business Acquisitions and Billing Specialist to join our team at CEI Fleet Collision and Safety. This is a full-time position that requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.
-
Talent Acquisition Specialist
4 weeks ago
Mississauga, Ontario, Canada PATHWAY RECRUITERS INC. Full timeTalent Acquisition SpecialistWe are seeking a skilled Talent Acquisition Specialist to join our team at Pathway Recruiters Inc.Job DescriptionAdminister staff consultation and grievance procedures, ensuring a fair and equitable work environment.Identify current and prospective staffing requirements, analyzing business needs and market trends to inform hiring...
-
Merchandise Acquisition Specialist
1 week ago
Mississauga, Ontario, Canada Grocery World Full timeJob SummaryWe are seeking a skilled Merchandise Acquisition Specialist to join our team at Grocery World. In this role, you will be responsible for managing the acquisition of merchandise from suppliers, ensuring timely delivery and maintaining adequate stock levels.About UsGrocery World is a leading retail organization dedicated to providing high-quality...
-
Customer Acquisition Specialist
3 weeks ago
Mississauga, Ontario, Canada Pivotal Integrated HR Solutions Full timeAt Pivotal Integrated HR Solutions, we are seeking a highly motivated Customer Acquisition Specialist to join our team as a Key Account Manager. As a key member of our sales team, you will play a critical role in driving business growth and delivering results.This is an excellent opportunity for a Bilingual Customer Service Professional looking to take their...
-
National Talent Acquisition Specialist
3 weeks ago
Mississauga, Ontario, Canada Brand Momentum Full timeWe are seeking a highly skilled National Talent Acquisition Specialist to join our dynamic team at Brand Momentum. This role plays a pivotal part in our national recruitment initiatives, focusing on proactively sourcing and recruiting top talent to fill positions across the country.As a key member of our Talent Acquisition team, you will be responsible for...
-
Senior Talent Acquisition Specialist
1 week ago
Mississauga, Ontario, Canada Brand Momentum Full timeWe are seeking a highly skilled Senior Talent Acquisition Specialist to join our dynamic team at Brand Momentum. This key role plays a critical part in our national recruitment initiatives, focusing on proactively sourcing and recruiting top talent to fill positions across the country.About the RoleAs a Senior Talent Acquisition Specialist, you will work...
-
Acquisition Specialist
4 weeks ago
Mississauga, Ontario, Canada GOODTIMES BRAND INC. Full timeWe are seeking an Acquisition Specialist to join our team at Goodtimes Brand Inc. in Canada.About the RoleThis is a permanent, full-time position that involves working 35 hours per week.The ideal candidate will have a Bachelor's degree and 2 years to less than 3 years of experience in a related field.Key ResponsibilitiesPurchase general and specialized...
-
Strategic Talent Acquisition Specialist
3 weeks ago
Mississauga, Ontario, Canada EllisDon Full timeWe are a construction company that thrives on innovation and collaboration. Our core values empower our employees to deliver exceptional results and develop creative solutions for complex problems on diverse projects.You will be part of a dynamic team as a Strategic Talent Acquisition Specialist, responsible for:Administering all employee-related tasks...
-
Talent Acquisition Specialist
1 week ago
Mississauga, Ontario, Canada Fusion Placement Solutions Inc. Full timeAbout UsFusion Placement Solutions Inc. is a leading recruitment agency dedicated to connecting top talent with the best job opportunities.Job SummaryWe are seeking an experienced Talent Acquisition Specialist to join our team. The ideal candidate will have excellent communication skills, attention to detail, and the ability to work in a fast-paced...
-
Talent Acquisition Specialist
4 weeks ago
Mississauga, Ontario, Canada Transwheel Carriers Full timeWe are seeking a skilled Talent Acquisition Specialist to join our team at Transwheel Carriers. This is a key role in our organization, responsible for identifying current and prospective staffing requirements and advising job applicants on employment requirements and terms.About the Role:The successful candidate will be responsible for reviewing candidate...
-
Multilingual Talent Acquisition Specialist
2 weeks ago
Mississauga, Ontario, Canada Randstad Full timeJob Title: Multilingual Talent Acquisition SpecialistLocation: Mississauga, ON (Hybrid – 3 days WFH)Contract Duration: 1 YearJob Overview:We are seeking an experienced Multilingual Talent Acquisition Specialist to manage high-volume national recruitment initiatives. In this role, you will oversee the entire recruitment lifecycle, from sourcing candidates...
-
Customer Experience Operations Specialist
3 weeks ago
Mississauga, Ontario, Canada OSL Retail Services Full timeWe are currently seeking a Senior Specialist for Corporate Services (CS), E-Store and Retention Operation to join our team at OSL Retail Services in Mississauga, Ontario.As a key member of our team, you will be responsible for coordinating and facilitating training programs for our E-Store and Retention group Contact Centre and Live Chat employees. Your...
-
Bilingual Customer Partnership Specialist
2 weeks ago
Mississauga, Ontario, Canada Pivotal Integrated HR Solutions Full timeCustomer Accounts SpecialistThis is an excellent opportunity to grow your career with a leading industry innovator. As a Bilingual Customer Partnership Specialist, you will be responsible for building meaningful client relationships, driving business growth, and delivering results.About the Role:You will be the trusted primary contact for approximately 200...
-
Digital Marketing Strategist
3 weeks ago
Mississauga, Ontario, Canada Medline Gruppe Full timeAbout the RoleWe are seeking a highly skilled Director, E-Commerce to lead our marketing efforts in the post-acute care market. This dynamic individual will drive brand awareness, customer engagement, and strategic marketing initiatives to support customer acquisition and retention across multiple channels.
-
E-Commerce Retention Strategist
2 weeks ago
Mississauga, Ontario, Canada OSL Retail Services Full timeOverviewOSL Retail Services is a people-focused company that has generated significant momentum in recent years. We are committed to delivering exceptional client experiences through our sales solutions in retail, direct sales, merchandising, and customer acquisition.
-
Corporate HR Strategist
2 weeks ago
Mississauga, Ontario, Canada ITD Industries Inc. Full timeITD Industries Inc.We are a leading manufacturer and supplier of transportation equipment, seeking an experienced Human Resources Manager to join our team.Job Summary:The ideal candidate will be responsible for crafting and executing our corporate HR strategy, including employee recruitment and retention tactics, administration of new hire training, and...
-
Mississauga, Ontario, Canada BoomerangFX Full timeJob OverviewWe are seeking an experienced Senior Talent Acquisition Specialist to join our team at BoomerangFX, a rapidly growing cloud-based enterprise software company. As a key member of our recruitment team, you will be responsible for shaping and executing creative talent acquisition strategies to support our continued growth and success.About the...
-
Business Leader
2 weeks ago
Mississauga, Ontario, Canada CEI Fleet Collision and Safety Full timeAbout the RoleWe are seeking a seasoned business leader to spearhead our Order Fulfillment and Acquisitions team. As Director, Order Processing & Fulfillment, you will lead the evolution of processes, policies, procedures, and systems necessary to support our organization's growth.The ideal candidate will possess strong strategic, operational, and commercial...
-
Strategic Talent Acquisition Specialist
4 weeks ago
Mississauga, Ontario, Canada Armour Insurance Brokers Ltd Full timeAt Armour Insurance Brokers Ltd, we are seeking a Strategic Talent Acquisition Specialist to join our team. This role is responsible for identifying current and prospective staffing requirements, preparing and posting job notices and advertisements, and recruiting graduates of colleges, universities, and other educational institutions.About the RoleThis is a...