Restaurant Operations Manager

1 week ago


Nanaimo, British Columbia, Canada NICOL STREET DAIRY QUEEN Full time

Job Summary: As a key member of the NICOL STREET DAIRY QUEEN team, the Restaurant Operations Manager will play a pivotal role in ensuring the smooth day-to-day operations of our dining establishment. The ideal candidate will be a results-driven individual with a passion for delivering exceptional customer experiences and driving business growth.

Key Responsibilities:

  • Service Development: Determine the type of services to be offered and implement operational procedures that cater to our customers' evolving needs.
  • Inventory Management: Organize and maintain inventory levels to ensure optimal stock turnover and minimize waste.
  • Health and Safety: Ensure that all health and safety regulations are adhered to, maintaining a clean and safe environment for our customers and staff.
  • Supply Chain Management: Negotiate arrangements with suppliers for food and other essential supplies, securing the best possible deals for the business.
  • Marketing and Promotion: Participate in marketing plans and implementation, contributing to the development of effective campaigns that drive customer engagement and sales growth.
  • Customer Service: Address customers' complaints or concerns in a professional and timely manner, ensuring their satisfaction and loyalty.
  • Operations Direction: Plan, organize, direct, control, and evaluate daily operations, ensuring that our dining establishment remains a premier destination for foodies and families alike.


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