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Client Relations Specialist

1 month ago


Toronto, Ontario, Canada Beneva, Inc. Full time
Job Title: Client Relations Consultant

At Beneva, Inc., we are seeking a highly skilled Client Relations Consultant to join our team. As a key member of our Out of Quebec Disability Management Department, you will be responsible for building and maintaining strong relationships with our clients.

Key Responsibilities:

  • Develop and implement effective client relations strategies to drive business growth and retention.
  • Provide exceptional customer service and support to clients, addressing their needs and concerns in a timely and professional manner.
  • Collaborate with internal stakeholders to ensure seamless communication and coordination with clients.
  • Identify and capitalize on opportunities to upsell and cross-sell services to clients.
  • Monitor and analyze client feedback to inform business decisions and improve overall client satisfaction.

Requirements:

  • Proven experience in client relations, customer service, or a related field.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines.
  • Strong analytical and problem-solving skills, with the ability to think critically and make sound judgments.
  • Proficiency in Microsoft Office and other relevant software applications.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.