Customer Relations Specialist

3 weeks ago


Toronto, Ontario, Canada Ebury Full time

Ebury is a leading FinTech firm offering a range of products including FX risk management, trade finance, currency accounts, international payments, and API integration.

Customer Relations Specialist - FX Dealing

Ebury Toronto office - Onsite, 5 days a week in the office

We are seeking a skilled Customer Relations Specialist to join our fast-growing team in Toronto. As a key point of contact for corporate clients, you will provide daily operational and trading assistance, leveraging your client-facing skills, operational expertise, and problem-solving abilities to deliver exceptional service.

About the Role:

  • Provide daily support to corporate clients, handling inquiries, and resolving issues in a timely and professional manner.
  • Collaborate with the Canadian dealing team to manage day-to-day operational tasks, ensuring seamless execution of trades and payments.
  • Develop and maintain strong relationships with clients, understanding their FX needs and providing tailored solutions to meet their requirements.
  • Work closely with cross-functional teams, including Operations, Risk, Compliance, and Legal, to ensure alignment and effective issue resolution.
  • Stay up-to-date with market trends and regulatory changes, applying this knowledge to enhance client service and drive business growth.

Requirements:

  • English fluency, with working proficiency in French a plus.
  • Proven sales skills and experience in FX or a related field.
  • Knowledge of Ebury's products and services, with a strong understanding of FX markets and trading.
  • Ability to work in a fast-paced environment, prioritizing tasks, and managing multiple projects simultaneously.
  • Excellent communication and interpersonal skills, with a strong focus on client service and relationship-building.

What We Offer:

  • Competitive basic salary and bonus scheme.
  • Clear career progression opportunities, with a focus on individual goals and objectives.
  • Comprehensive training and mentoring from experienced FX leaders.
  • State-of-the-art office facilities in Toronto, with a supportive and dynamic work environment.

Ebury is a dynamic and innovative company, committed to delivering exceptional service to our clients. If you are a motivated and results-driven individual, with a passion for client service and FX, we encourage you to apply for this exciting opportunity.



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