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Customer Service Representative

2 months ago

Oakville, Ontario, Canada Eric Gruscyk - Desjardins Insurance Agent Full time
About the Role

We are seeking a highly motivated and results-driven Customer Service Representative to join our team at Eric Gruscyk - Desjardins Insurance Agent. As a key member of our sales team, you will play a vital role in helping our business grow through value-based conversations and exceptional customer service.

Key Responsibilities
  • Lead Generation and Appointment Scheduling: Develop leads, schedule appointments, and identify customer needs to market appropriate products and services.
  • Customer Service and Support: Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Marketing and Sales Goals: Work with our agent to establish and meet marketing and sales goals, driving business growth and revenue.
Requirements
  • Sales Experience: Previous sales experience, preferably in outside sales, inside sales, retail sales, or telemarketing.
  • Goal-Oriented: A successful track record of meeting sales goals and quotas.
  • Excellent Interpersonal and Communication Skills: Strong interpersonal and communication skills, including written, verbal, and listening skills.
  • Problem-Solving and Adaptability: Proactive in problem-solving and able to adapt to changing situations.
  • Customer Focus: Dedicated to providing exceptional customer service and building strong relationships.
  • Organizational and Time Management Skills: Ability to multi-task and manage time effectively.
  • Presentation and Public Speaking Skills: Ability to make presentations to potential customers.
  • Insurance Licenses: Property and Casualty license (preferred) and ability to obtain within 90 days.