Customer Experience Ambassador
3 weeks ago
Job Title: Guest Services Representative
Job Summary:
We are seeking a highly skilled and enthusiastic Guest Services Representative to join our team. As a key member of our front-line staff, you will be responsible for providing exceptional customer service, ensuring a positive experience for our guests, and promoting a welcoming atmosphere in our establishment.
Key Responsibilities:
- Meet and greet guests, answer inquiries, and provide solutions for any concerns
- Provide information on current and upcoming events and promotions
- Explain and enroll customers in the rewards loyalty program
- Assist in implementing on-site events, promotions, and entertainment initiatives
Requirements:
- A minimum one year of experience in a related field
- Proven high level of customer service
- Organizational, interpersonal, analytical, and communication skills
- Intermediate knowledge of computer programs and mathematical skills
- The ability to obtain registration with provincial gaming regulatory body
- Friendly and personable energy and a willingness to go the extra mile for guests
- Excellent communicator who can comfortably talk to guests regarding events and promotions
- Able to juggle multiple tasks, manage time efficiently, and thrive in a fast-paced environment
- Patient, positive demeanor with everyone you meet
Why Work With Us?
At Gateway Casinos & Entertainment Limited, we celebrate and empower our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution, and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment.
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