Legal Operations Technology Specialist

4 weeks ago

Toronto, Ontario, Canada Equinix Full time

About the Role

As a key member of the Global Legal Operations team at Equinix, the Legal Operations Technology Analyst will play a critical role in driving digital transformation across the Legal practice areas. This exciting opportunity requires a bright, enthusiastic, and results-oriented professional with solid technology experience and the ability to coordinate with cross-functional teams.

Key Responsibilities

  • Support the creation of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
  • Implement, deploy, and further develop Legal Technology systems, including ServiceNow, Onit, and iManage.
  • Lead the creation, ongoing analysis, and maintenance of existing and future state process documents, guides, and training materials.
  • Lead and administer Legal technology and Project Management systems trainings.
  • Track, monitor, and suggest ServiceNow system workflow enhancements with internal IT and vendor developers.
  • Assist in the creation of new Knowledge Base materials in ServiceNow.
  • Support E-billing system admin duties.
  • Track, monitor, and suggest E-billing system enhancements with internal IT and vendor developers.
  • Support E-billing technology projects, including Matter Management Dashboard roll-out and AP Integration refresh.
  • Create and submit Jira tickets for IT development.
  • Conduct user acceptance testing on various legal technology initiatives.
  • Act as the liaison with various stakeholders, including IT, as needed.
  • Project manage smaller Legal technology projects, ensuring timely delivery, within scope, and within budget.
  • Gather, document, and analyze business requirements and partner with Senior Manager of Legal Technology and IT to recommend practical, innovative solutions.
  • Support and lead New Hire Legal Technology overview training program.
  • Department-wide report creation and distribution.

Requirements

  • 5+ years of experience in a similar role, preferably within a Legal environment.
  • Bachelor's degree required.
  • Experience with Legal technology and processes preferred.
  • Project Management qualifications preferred.
  • Ability to identify and manage cross-team and cross-project dependencies.
  • Ability to anticipate and address issues early with a strong customer focus.
  • Strong analytical skills, including business case acumen.
  • Ability to balance and prioritize multiple projects for various internal customers.
  • Strong interpersonal and communication skills required.
  • Ability to make decisions independently, knowing how and when to escalate issues.
  • Experience working directly with business teams and stakeholders.
  • Expertise in Legal Service Delivery (ServiceNow), Knowledge Management (ServiceNow), and Matter Management systems (Onit).
  • Knowledge of Project Management Technology, such as SharePoint, Smartsheet, Tableau, and Box.
  • Experience in Legal domain preferred, including Corp Legal, Compliance, Privacy, Entity Management, and Billing.

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