Military Family Resource Centre Executive Director

4 weeks ago

Vancouver, British Columbia, Canada Engaged HR Full time

The Executive Director plays a pivotal role in the Military Family Resource Centre, a non-profit organization dedicated to supporting military families. This dynamic leader is responsible for overseeing all aspects of the organization's operations, including management, human resources, finance, community engagement, marketing, and service delivery.

Key Responsibilities
  • General Management: Develop policies and standard operating procedures, maintain records and reports, perform periodic reviews of database use and procedures, identify and evaluate risks to the organization's people, property, image, finances, or regulatory compliance, and implement measures to mitigate identified risks.
  • Human Resources: Initiate annual reviews of HR policies to ensure compliance with the Employment Standards Act, provide performance management, including coaching, course correction, and succession planning, empower staff to seek and apply learning and development opportunities, and act as an alternate to the contracted finance person for payroll administration.
  • Financial Oversight: Create and present the annual budget for the Board's approval, actively monitor and review the budget at each Board meeting, prepare annual funding applications and supervise the preparation of quarterly reports, review expenses and finance allocations regularly, identify and secure grants to fund site-specific services, and cultivate relationships that can lead to donations.
  • Community Engagement: Identify, cultivate, and steward community partners to support military families, maintain cooperative relationships with Military Family Services (MFS), develop and maintain effective relationships with local and regional Chains of Command, and share learning and best practices with other MFRCs.
  • Marketing: Act as media relations lead to represent the MFRC, develop and execute marketing strategies with the contracted marketing person, and review communications prepared for military and civilian audiences.
  • Service Delivery: Ensure the efficient delivery of the Military and Veteran Family Services Program (MVFSP), manage the relationship with the Family Liaison Officer (FLO) to ensure families receive appropriate services, assess the need and feasibility of site-specific services, and obtain Board approval for new services.
  • Strategic Planning: Facilitate the MFRC's short and long-term planning under the Board's direction, develop meaningful objectives supported by S.M.A.R.T. goals, ensure staff responsibilities align with the overall MFRC strategic plan by setting and monitoring KPIs, and provide directors with reports on progress towards strategic goals at each Board meeting.
Position Competencies
  • Community-minded with a passion for the MFRC mission.
  • Approachable, empathetic, and service-oriented leader.
  • Compassionate and caring, with the ability to advocate for staff and families.
  • Demonstrated values reflective of the military: integrity, accountability, loyalty, and inclusion.
  • Proven ability to build relationships and foster a network of contacts and partnerships.
  • Strong change management skills, flexible and adaptable to frequent change.
  • Strong financial literacy with the ability to manage and report on financial performance.
  • Experience working with a board of directors and understanding of board governance processes.
  • High attention to detail and analytical mindset.
  • Appreciation of the unique challenges facing military families.
  • Strong communication skills, including effective listening and navigating complex conversations.
  • Ability to work evenings and weekends and travel within the province and country.
  • Understanding and respect for the principles of Equity, Diversity, and Inclusion.
  • Bilingual English/French is an asset.

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